How can you deal with quality issues that customer feedback after receiving the goods?

1) Customers take photos of unqualified goods and then our sales staff will send them to Engineering Department to verify. 2) If the issue is confirmed, our sales staff will explain the root cause and take corrective actions in coming orders. 3) Finally, we will negotiate with our customers to make some compensation.

Insulation Plywood Board Laminated Compressed Wood Sheets Transformer

Name: Insulation Plywood Board Laminated Compressed Wood Sheets Transformer
Brand: XIN CHENG INDUSTRY MATERIAL CO., LTD.
SKU: 734831172

Tianjin, ChinaXIN CHENG INDUSTRY MATERIAL CO., LTD.

US$150.00-210.00

1 Ton

Sample price:US$0.00/kg.Request sample

Product profile

Customization

Available

Application

Insulators, Electrical Winding Insulation, Winding Wire Coating Insulation, Electrical Base, Shell, Insulating Varnish, Switch Baseplate, High Voltage, Oil-Immersed Transformer

Color

Natural

Model NO.

Electrical laminated wood

Material

Wood, Beech Veneers, Phenol-Formaldehyde Resin, Wood

Maximum Voltage

>100KV

Thermal Rating

F 155

Usage

Insulation Protection Electronic Part for Transfor

Product Name

Electrical Laminated Wood, Electric Laminated Wood

Layers

Multi-Layered

Insulation Class

145℃-150℃

Rated Voltage

500kv

Feature

High Temperature Resistance 150℃

Volume Resistivity

≥ 10amΩ/M

Standard

GB/T20634, IEC61061

Type

Solid

Chemistry

Hybrid Insulation

Classification

Hybrid Insulation Materials

Certification

ISO9001

Brand

Xincheng

Transport Package

Wooden Case

Specification

Customizable

Trademark

XINCHENG

Origin

China

HS Code

722800000

Production Capacity

10ton/Day

Key features

Customizable Size: Available in sheets, plates, and boards with dimensions tailored to customer demands.

Premium Beech Material: Manufactured from high-quality beech veneers coated with phenol-formaldehyde resin.

ISO and UL Certified: Meets ISO9001, ISO14001, UL, and 3C standards for electrical safety and quality.

OEM and ODM Services: Full customization support available for branding and specific product requirements.

Transformer Oil Compatibility: Dielectric constant closely matches transformer oil for optimal insulation performance.

Company profile

XIN CHENG INDUSTRY MATERIAL CO., LTD.

Tianjin, China

Business Type: Manufacturer/FactoryExport Year: 2012-01-01Nearest Port: TianjinAverage Response Time: ≤24hTerms of Payment: LC, T/T, D/PInternational Commercial Terms(Incoterms): FOB, CIF

AI-Powered supplier vetting

SummaryXIN CHENG INDUSTRY MATERIAL CO., LTD. is identified as a China-based manufacturer/factory in Tianjin, although another record describes the company as a trading company, creating an entity-classification inconsistency. It offers electrical insulation and FRP-related products, reports ISO 9000 certification, more than 10 production lines, 6–10 R&D engineers, and 6–10 quality-control staff. Reported enameled aluminum wire capacity is 5,000 tons annually, with export activity since 2012 and markets across Eastern Europe, North America, Southeast Asia, and Africa. The supplier states that it emphasizes quality and after-sales service, but the provided information does not independently verify service performance, customization capability, or customer cases. Financial credibility cannot be fully assessed from the available non-financial records.

CertificationsThe supplier reports holding ISO 9000 certification. This is explicit evidence of a stated management-system certification, although no certificate scope, issuing body, or validity details are provided.

After-Sales capabilityThe company explicitly describes after-sales service, quality, reputation, and customer satisfaction as important priorities, and states that it aims to satisfy clients who remain with the company. These statements support a claimed service orientation, but do not document service processes or verified outcomes.

R&D capabilityThe supplier states that it values future innovation and reports 6–10 years of total R&D-engineer experience. This supports the existence of some R&D capability, but no specific innovations, patents, development projects, or technical achievements are provided.

Production capacityThe supplier reports annual enameled aluminum wire productivity of 5,000 tons, more than 10 production lines, 6–10 quality-control staff, and lead times of within 15 working days off-peak and one month during peak season. These figures provide explicit evidence of established production capacity and operational support.

Product Q&A

Q:How long is your delivery time?

Generally it is 3-7 days if the goods are in stock. Or it is 10-30 days if the goods are not in stock, it is according to quantity.

Q:Do you provide samples? is it free or extra?

Yes, we could offer the sample for free charge but do not pay the cost of freight.

Q:How can you guarantee the quality of mass production is same with the sample sent to me before?

Our warehouse staff will leave another same sample as yours. The production process will be under your requirement.

Q:Can you give me a discount price?

It is depending on the volume. The larger the volume, the more discount you can enjoy.

Q:Why is your price a bit higher than other Chinese suppliers?

To meet the requirement of different customers and areas, our factory manufactures various kinds of quality for each item at a wide range of price. We can offer the products of different quality levels depending on customer's target price and quality requirement.