Question 1

The shipping cost is too high. What can you do?

Accepted Answer

We understand your concern. Global ocean freight rates are currently relatively high. We can compare multiple logistics channels and recommend the most cost-effective shipping solution for you.

Question 2

There is a quality issue with the products. / We found defects in some of the machines.

Accepted Answer

We sincerely apologize for this issue. Please provide photos and videos of the defective products so that we can investigate the cause and offer you an appropriate solution as soon as possible.

Question 3

The shipping cost is too expensive. Is there a more affordable shipping option?

Accepted Answer

I will calculate the costs of several shipping methods right away and provide you the lowest-cost option as soon as possible.

Question 4

What is the lowest price you can offer?

Accepted Answer

Based on your current purchase quantity, this is already our most competitive price. If you increase the order quantity, we may be able to offer you a lower unit price.

Question 5

Can you offer any additional discount?

Accepted Answer

We apply standard pricing to regular orders. However, if your purchase quantity is sufficiently large, we can apply for a special volume discount for you.

Question 6

Our purchase quantity does not meet your minimum order quantity.

Accepted Answer

We understand your situation. To support the growth of your business, we can accept an order below our standard MOQ on this occasion, although the unit price will be slightly higher.

Question 7

We are not satisfied with the quality of the samples.

Accepted Answer

Please let us know specifically which aspects you are not satisfied with, and we will make the necessary adjustments and improvements immediately.

Question 8

We have decided to work with another supplier.

Accepted Answer

We are sorry to hear that, but we respect your decision. Should you have any new purchasing requirements or need better products and services in the future, please feel free to contact us at any time.

Question 9

We found quality defects in the goods. What solutions or compensation can you offer?

Accepted Answer

We sincerely apologize for the quality issue. Please provide photos and videos of the defective machines. After verification, we will discuss an appropriate solution with you, such as product replacement, replacement parts, or partial price compensation.

Question 10

Your quotation is higher than those of other suppliers.

Accepted Answer

Our quotation may be slightly higher because our machines are manufactured using high-quality materials and undergo rigorous quality inspections before shipment. Their greater reliability can significantly reduce your future maintenance and after-sales service costs.

Question 11

How can we confirm that the actual product quality matches your claims?

Accepted Answer

We have maintained long-term and stable partnerships with many overseas customers. You may begin with a small trial order to evaluate our product quality and supporting services directly.

Question 12

Do you offer tiered pricing for bulk purchases?

Accepted Answer

Yes. The larger the purchase quantity, the more favorable the unit price. Please let us know your estimated purchase quantity for each order, and our sales team will provide you a detailed tiered quotation.

Question 13

What is the standard lead time for bulk orders?

Accepted Answer

The actual lead time depends on the order quantity, the complexity of any customization or modifications, and seasonal production demand. Once we receive your confirmed purchase order, we will provide an accurate production and shipment schedule.

Question 14

What is your quality assurance policy?

Accepted Answer

We take full responsibility for the quality of our products. We guarantee that all equipment will comply with the agreed technical standards and be free from manufacturing defects at the time of shipment. The complete machine is covered by a 12-month warranty, and the motor is covered by a one-year warranty.

Question 15

Can you customize the products with our own brand logo?

Accepted Answer

Yes. We provide professional OEM and ODM private-label customization services. Your brand logo can be printed on both the packaging cartons and the machine body.

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