Question 1

How long is the delivery period for the order?

Accepted Answer

Standard models will be shipped within 15 to 30 days; custom models will take 30 to 45 days.

Question 2

Do you offer after-sales service overseas?

Accepted Answer

Yes, we have cooperative service points in major regions.

Question 3

Can I request customized non-standard projects?

Accepted Answer

Of course! Our 20-person technical R&D team can provide support for non-standard projects for you.

Question 4

What documents do you provide for export?

Accepted Answer

The complete export document package (commercial invoice, packing list, bill of lading, certificate of origin, etc.).

Question 5

How to place an order?

Accepted Answer

Please contact us via email/phone to obtain the quotation, and then fill in the order number to confirm the order.

Question 6

What is the difference between a collaborative robot and a traditional industrial robot?

Accepted Answer

Traditional industrial robots typically operate inside safety cages, with high speed and heavy payload capacity, making them ideal for mass production on fixed assembly lines. In contrast, collaborative robots (cobots) are designed to work side-by-side with humans in a shared workspace, without safety fences. Cobots also feature drag-to-teach and graphical programming, reducing deployment time from weeks to just a few hours or days perfect for SMEs seeking flexible automation.

Question 7

Are collaborative robots truly safe? Do they still require safety fencing?

Accepted Answer

Cobots are equipped with built-in torque sensors and collision detection they stop immediately upon contact with a person, making them inherently safer than traditional robots. However, safety is a system-level concern: if the end-effector carries sharp tools or heavy loads with inertia risks, a formal risk assessment is still required. In some cases, additional safety devices such as light curtains or area scanners may still be needed.

Question 8

Are collaborative robots easy to operate? Do they require professional programmers?

Accepted Answer

Yes, the learning curve is very low. Most cobots support drag-to-teach operators simply guide the arm through a motion path, and the robot records and replicates it automatically. They also feature graphical programming interfaces with block-based logic, requiring no coding skills. An average worker can become proficient after just a few days of training.

Question 9

How efficient are collaborative robots? How many workers can they replace?

Accepted Answer

Efficiency depends heavily on workstation design. Cobot manufacturers typically demonstrate maximum speeds, but in real human-robot collaborative workstations, when a person enters the working area, safety logic mandatorily reduces speed actual cycle time may be 30% to 50% lower than demo figures. Therefore, the key to improving efficiency lies in redesigning the workflow around the robot optimizing material placement and parallelizing human-robot operations.

Question 10

What is the positioning accuracy of a collaborative robot?

Accepted Answer

Leading cobot models offer repeat positioning accuracy of up to 0.02mm, sufficient for precision assembly, screw driving, electronics manufacturing, and similar applications. However, please note that this accuracy is typically measured under constant temperature and no-load conditions in real production, adding end-effectors or temperature fluctuations may cause minor reductions.

Question 11

How do I choose the right collaborative robot for my application?

Accepted Answer

We recommend following this five-step selection process:

Payload calculation: workpiece weight + end effector weight

Reach: choose arm span based on workstation layout (common ranges: 620mm to 1800mm)

Accuracy requirements: 0.05mm is sufficient for general handling; precision assembly requires 0.02mm

Protection rating: IP54 for clean workshops; IP65/IP66 for dusty or washdown environments; IP68 for extreme or explosion-proof scenarios

Question 12

What is the typical deployment cycle and ROI period for a collaborative robot?

Accepted Answer

For simple applications like palletizing and machine tending, deployment typically takes 2 to 4 weeks. ROI varies by industry and application, but in typical scenarios such as electronics assembly or CNC tending, many cases achieve payback within 8 to 12 months.

Question 13

What communication protocols do collaborative robots support? Can they integrate with existing equipment?

Accepted Answer

Cobots support mainstream industrial protocols, including Modbus/TCP, Profinet, EtherNet/IP, EtherCAT, and others. These protocols enable seamless data exchange with PLCs, vision systems, MES, and other production equipment. We recommend confirming protocol support for the specific model before purchase.

Question 14

Which industries and applications are collaborative robots mainly used for?

Accepted Answer

Cobots are widely deployed across the following fields:

3C Electronics: screw driving, precision assembly, inspection

Automotive Parts: welding, grinding, gluing, machine tending

Food/Chemical/Logistics: palletizing, handling, sorting

Emerging Fields: food service (e.g., coffee art), medical assistance, education and training

Question 15

What are the hidden costs to consider when purchasing a collaborative robot?

Accepted Answer

Beyond the robot arm itself, please budget for the following additional costs:

End-effectors (grippers, suction cups, screw driving modules, etc.)

Safety compliance upgrades: risk assessment and additional safety devices (sometimes 20% to 40% of the robot price)

Workstation retrofitting: redesigning worktables, material racks, etc.

Training costs: operators typically require 4 to 6 weeks to reach stable efficiency levels

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Reference Gas Consumption

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Repeated Positioning Accuracy

Temperature Range

Speed

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