Question 1

How long is the delivery period for the order?

Accepted Answer

Standard models will be shipped within 15 to 30 days; custom models will take 30 to 45 days.

Question 2

Do you offer after-sales service overseas?

Accepted Answer

Yes, we have cooperative service points in major regions.

Question 3

Can I request customized non-standard projects?

Accepted Answer

Of course! Our 20-person technical R&D team can provide support for non-standard projects for you.

Question 4

What documents do you provide for export?

Accepted Answer

The complete export document package (commercial invoice, packing list, bill of lading, certificate of origin, etc.).

Question 5

How to place an order?

Accepted Answer

Please contact us via email/phone to obtain the quotation, and then fill in the order number to confirm the order.

Question 6

What is a 6-axis robot, and why is it suitable for case packing?

Accepted Answer

A 6-axis articulated robot has six degrees of freedom, mimicking the motion of a human arm. it can move up and down, left/right, forward/backward, and rotate around all those axes . This gives it unmatched versatility to reach, tilt, rotate, and place products at any angle, making it ideal for case packing tasks that require complex product orientations.

Question 7

What are the key advantages of using a 6-axis robot for case packing over traditional systems?

Accepted Answer

Key advantages include: the ability to operate in tight spaces with limited floor or ceiling clearance, flexible product orientation (e.g., packing items on their side or in display-ready formats), quick reprogramming for mixed SKU handling, and gentle handling of fragile or irregularly shaped products .

Question 8

Can a 6-axis robot handle multiple product types and frequent changeovers?

Accepted Answer

Yes. 6-axis robots can be quickly reprogrammed to handle different case sizes, pack patterns, and SKUs, offering real flexibility in fast-changing production environments . Tool-free adjustments can be completed in minutes, allowing production lines to adapt rapidly to varying market demands.

Question 9

Does a 6-axis robot require a large footprint or high ceiling clearance?

Accepted Answer

No. One of the key strengths of 6-axis articulated robots is their compact design, which allows them to operate in tight layouts where traditional case packers or gantry systems would not fit . They can tuck, fold, and pivot in confined spaces, making them ideal for packaging rooms with limited vertical or horizontal space.

Question 10

What payload and reach specifications should I consider when selecting a 6-axis robot for case packing?

Accepted Answer

Payload capacity and reach are critical factors. Models vary widely for example, the Hyundai HH050 offers a 50kg load capacity , while other 6-axis robots are available with payloads up to 180kg or more. You should match these specifications to your product weight and case size requirements.

Question 11

What maintenance is required for a 6-axis robot?

Accepted Answer

Regular maintenance includes checking and lubricating bearings and gearboxes, inspecting cables and connectors, running calibration and encoder tests, updating and backing up controller software, replacing worn seals or belts, and performing safety-system checks per manufacturer intervals.

Question 12

Can a 6-axis robot integrate with other equipment in the packaging line?

Accepted Answer

Yes. 6-axis robots are commonly integrated with case packers, palletizers, conveyors, vision systems, and smart grippers to form complete end-of-line automation solutions . They are widely used across food, personal care, household, and other industries.

Question 13

What should I check when buying a used 6-axis robot?

Accepted Answer

Key points to inspect include: the control system and teach pendant, servo and encoder condition, arm joints for backlash or wear, reach and payload specs matching your application, maintenance logs, and compatibility of communication protocols and safety features with your plant setup.

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