Question 1

How long is the delivery period for the order?

Accepted Answer

Standard models will be shipped within 15 to 30 days; custom models will take 30 to 45 days.

Question 2

Do you offer after-sales service overseas?

Accepted Answer

Yes, we have cooperative service points in major regions.

Question 3

Can I request customized non-standard projects?

Accepted Answer

Of course! Our 20-person technical R&D team can provide support for non-standard projects for you.

Question 4

What documents do you provide for export?

Accepted Answer

The complete export document package (commercial invoice, packing list, bill of lading, certificate of origin, etc.).

Question 5

How to place an order?

Accepted Answer

Please contact us via email/phone to obtain the quotation, and then fill in the order number to confirm the order.

Question 6

Is the robot capable of 24/7 continuous operation? How reliable is it under heavy workloads?

Accepted Answer

The robot is purpose-built for continuous production environments and offers high reliability. It incorporates vibration suppression technology, motor overload protection, and collision detection to ensure stable performance during long hours of heavy-duty operation. Additionally, the robot's high protective rating is designed to withstand the dusty conditions commonly found in corrugated cardboard workshops.

Question 7

Is programming difficult to learn? Does it require a specialized robotics engineer to operate?

Accepted Answer

Not at all. The robot features an advanced palletizing function package with a very low learning curve. No traditional programming is required operators can generate a complete palletizing program in just five steps through template adaptation and simple parameter input. The system also supports real-time monitoring and quick adjustments to layer counts and quantities. Regular production line workers can operate it after brief training.

Question 8

What is the repeat positioning accuracy of the robot, and does it affect stacking stability?

Accepted Answer

The robot offers a repeat positioning accuracy of  0.2mm. This high precision ensures that every cardboard bundle is placed at the exact designated position, guaranteeing neat and stable pallet stacking. This prevents issues such as stack collapse or load shifting during transportation.

Question 9

Can the robot control system integrate with other equipment in the production line?

Accepted Answer

Yes. The robot is powered by the SRC series control cabinet, which features an integrated drive-control design. It can manage up to 2 external axes internally and support up to 6 additional axes via EtherCAT. This means that grippers, alignment mechanisms, pallet dispensers, and conveyors can all be centrally controlled by the robot system without the need for a separate PLC.

Question 10

For small and medium sized enterprises, what is the expected return on investment (ROI) period for this robot?

Accepted Answer

Based on this industry data, a single palletizing robot can replace approximately USD100,000 to 140,000 per year in labor costs associated with manual palletizing stations. The investment payback period typically ranges from six months to one year, making it a highly cost-effective automation solution for small and medium-sized enterprises.

Question 11

Corrugated cardboard products come in many different sizes. Does changing over between product types require complex reprogramming?

Accepted Answer

Not at all. The robot is equipped with an automatic pattern generation software package. Traditional changeovers that used to require 30 minutes of manual teaching can now be completed in just 2 minutes of parameter-based programming. Operators simply input the product dimensions, and the system automatically generates the optimal stacking pattern, dramatically reducing downtime between production runs.

Question 12

What is the palletizing speed of the robot? How fast can it operate?

Accepted Answer

It achieves a palletizing speed of up to 600-800 cycles per hour. This high efficiency is enabled by advanced technologies such as TOPP (Time-Optimal Path Parameterization), servo auto-tuning, and vibration suppression, ensuring smooth and stable operation even at high speeds.

Question 13

What is the difference between standard and high-speed specifications?

Accepted Answer

The robot offers two payload configurations: the standard specification with a 180 kg maximum payload, and the high-speed specification optimized for 130 kg payload.

Question 14

How does the robot handle mixed palletizing and de-palletizing tasks?

Accepted Answer

The robot can be integrated with 3D vision systems (such as the MechaMind 3D camera) to enable mixed-case palletizing and de-palletizing without manual programming.

Question 15

What software options are available for programming the robot palletizer?

Accepted Answer

The palletizer supports the optional K-SPARC palletizing software, which allows users to generate motion programs simply by selecting workpieces, pallet types, and stacking patterns on a computer.

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