Question 1

Do you have products in stock?

Accepted Answer

Yes, we maintain stock of standard specifications for disaster relief tents, construction tents, and other common models, ready for immediate shipment. Custom products are arranged based on order quantity and complexity.

Question 2

Do you support customization?

Accepted Answer

Yes. We accept customization of any tent type, including style, size, color, and functional configurations. Whether disaster relief tents, troop special tent, aluminum frame party tents, or slide and fold tents, all can be manufactured to your specifications.

Question 3

Can samples be provided?

Accepted Answer

Yes. We support providing samples for testing and evaluation. Sample costs are negotiable and can be refunded upon formal order placement.

Question 4

What shipping methods are available?

Accepted Answer

We offer various shipping options including Full Container Load (FCL), Less than Container Load (LCL), air freight, and international express services (DHL, FedEx, UPS, etc.), allowing flexible choices based on order volume and delivery urgency.

Question 5

What is the production lead time?

Accepted Answer

Production lead time is typically 15-30 days, depending on order quantity, product type, and complexity. We confirm the specific delivery schedule with customers before production.

Question 6

How are the products packaged?

Accepted Answer

Inner packaging uses custom-made canvas bags for protection. Outer packaging is reinforced with high-strength woven bags or wooden frames depending on the product, ensuring safe transportation.

Question 7

Do you provide tracking information?

Accepted Answer

Yes. After shipment, we provide tracking numbers and links promptly, allowing customers to monitor cargo status in real time.

Question 8

What payment methods do you accept?

Accepted Answer

We accept T/T bank transfer, Letter of Credit (L/C), Western Union, and other payment methods, which can be negotiated based on customer needs.

Question 9

What is the payment process?

Accepted Answer

Typically, a 30% deposit is paid in advance, with the balance settled before shipment. Flexible payment terms can be arranged for long-term partners.

Question 10

Do you accept Letters of Credit?

Accepted Answer

Yes. We accept irrevocable sight L/C, with specific terms negotiable upon confirmation.

Question 11

Do your products come with a warranty?

Accepted Answer

Yes. All our tents are covered by a quality warranty. Issues arising from manufacturing defects within the warranty period will be repaired or replaced free of charge.

Question 12

What if the goods are damaged during transit?

Accepted Answer

If damage occurs during shipping, please take photos immediately and contact us. We will assist in communicating with the carrier and arrange timely replacement or provide a suitable solution.

Question 13

Do you provide installation guidance?

Accepted Answer

Yes. Detailed installation instructions are included with each shipment. We also offer video guidance and online technical support to ensure smooth setup and use.

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