Question 1

What is the Trade Term?

Accepted Answer

We offer a variety of flexible trade terms, including Ex-work Factory, FOB Guangzhou, FOB Shenzhen, and CIF. Each option is crafted to ensure you have the best solutions tailored to your diverse needs, empowering your choices with the freedom you deserve.

Question 2

How long is the guarantee (period)?

Accepted Answer

Enjoy a robust three-year quality warranty, illustrating our unwavering confidence in the durability and excellence of our high-precision gas measurement tool. This guarantee reflects our commitment to providing unparalleled assurance for your investment.

Question 3

How many colors for selection?

Accepted Answer

With over 30 colors available, our extensive color card offers you the freedom to personalize your order according to your unique style and taste.

Question 4

How long is our Production leading time?

Accepted Answer

Experience swift production lead times of 15-20 days during regular seasons, and 25-30 days during peak months (August, September, October) upon receiving your deposit. Our efficient process ensures that your needs are met promptly.

Question 5

What is the Payment term?

Accepted Answer

Our payment terms include T/T or L/C at sight, beginning with a 30% deposit to initiate production and the remainder due before shipment as your goods are ready. This ensures a smooth and hassle-free financial interaction.

Question 6

What are the packing details?

Accepted Answer

Our products are carefully packed with knock-down packing in sturdy carton boxes, cushioned with protective pear cotton for optimal safety during transit. To safeguard glass components, they are expertly encased within wooden frames, ensuring their journey is entirely uncompromised.

Question 7

What support will you have to assemble this furniture?

Accepted Answer

Each office table product is accompanied by a precise and easy-to-follow instruction booklet, allowing you to effortlessly assemble with confidence. Our detailed instructions are crafted to ensure a straightforward and enjoyable assembly experience for all users.

Question 8

What kind of documents will we provide to you?

Accepted Answer

We supply essential documents including B/L, Commercial Invoice, Packing List, and Certificate of Origin, providing a complete suite for your needs. With these, you or your broker can efficiently handle customs declarations, ensuring a smooth and efficient process.

Question 9

During shipping, if there is damage to products, how do you get a replacement?

Accepted Answer

Our shipping agency is committed to ensuring the safety and integrity of your products. Should any damage occur, they will take full responsibility. For minor issues, we will assist and compensate for any damaged parts, ensuring a seamless and satisfactory resolution.

Question 10

If there are any missing parts in our shipment, how long does it take for you to send them?

Accepted Answer

In the rare event of missing components, we will ensure their dispatch via DHL within one week to minimize any inconvenience and keep your project on track.

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