Question 1

What is the MOQ?

Accepted Answer

Currently we have 300+ moulds of luggage, for some models the smalllest MOQ is 100pcs.

Question 2

What are the payment terms?

Accepted Answer

T/T 30% deposit+ 70% balance Against B/L copy. L/C, O/A,etc.

Question 3

How about sample?

Accepted Answer

For stock sample, we can provide free sample and send out in 1 day. If not have in stock, need to arrange sample making upon the receipt of sample fee, which is fully refundable in mass orders. For regular sample, fastest lead time 2 working days; for customize sample, fastest lead time 7 working days.

Question 4

What is the customize service?

Accepted Answer

We have own designers, OEM/ODM service accepted, and we also do many customize projects for our customers! You can just share ideas, our teams will make the design picture according to your ideas, then send to you for confirmation, finally make ideas to real products. Can customize your Brand Logo on luggage shell, Handle, Trolley, Lining, Wheel, Zipper,etc.

Question 5

What is the production capacity?

Accepted Answer

We have 8 production lines, 120+ skillful workers, and everyday can produce around 80000 pieces luggage.

Question 6

What is the warranty policy?

Accepted Answer

Normally we give one year warranty. We have experienced and strictly inspecting QC team, all products got enough tested before shipping out. If our customers receive the goods with quality problems, except for human damage, we must compensate in next orders.

Question 7

What is the after-sales service/support?

Accepted Answer

This is our standard after-sales service process once any quality issues happened: Firstly contact with the Sales and customer service manager and tell them about the problems and send actual photos, then all our teams will discuss about it and must reply you within 8 hours about how to deal with the problems. Please help us provide more pictures and problem quantities,etc., so that we can better analyse how this problems come out. After-sales service team will give the solutions.

Question 8

What material is this luggage made of, and is it lightweight?

Accepted Answer

Crafted from PC injection molding, this luggage offers superb durability and a lightweight design, perfect for easy travel.

Question 9

Is this super light luggage suitable for air travel check-in or carry-on?

Accepted Answer

Its ultra-light design reduces weight, making it ideal for both air travel carry-on and check-in, aligning with most airline requirements.

Question 10

Does this luggage have multiple storage compartments for organizing items?

Accepted Answer

Certainly. It features a top opening, a side laptop compartment, and a detachable top storage area, ensuring easy organization of laptops, clothes, and gadgets.

Question 11

What type of locks does this luggage have, and are they secure for international travel?

Accepted Answer

Equipped with 2PCS TSA Metal and Bounce locks. TSA locks allow customs inspection without damage, while the Bounce lock enhances security.

Question 12

Are the wheels of this luggage silent and durable for long-term use?

Accepted Answer

Yes, featuring TPU Double Silent wheels, ensuring durability and noise reduction for a quiet, smooth roll on rough surfaces.

Question 13

Does this luggage have USB or TYPE-C ports for charging electronic devices?

Accepted Answer

Yes, it includes TYPE-C and USB ports, allowing you to charge your devices using a power bank inside the luggage.

Question 14

Is there a dedicated place to hold a water bottle or cup on this luggage?

Accepted Answer

Yes, it includes a side ultra-thin button-opening cup holder, perfect for conveniently storing bottles without using internal space.

Question 15

What material is the trolley of this luggage, and is it stable when pulled?

Accepted Answer

Made from aluminum, the trolley is lightweight yet strong, ensuring stability and smooth sliding when pulled.

Product profile

Customization

Color

Durability

Model NO.

Inside Material

Internal Structure

Lock Type

Material

Size

Style

Wheel Type

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Specification

Trademark

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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