Question 1

What is the MOQ?

Accepted Answer

Currently we have 300+ moulds of luggage, for some models the smalllest MOQ is 100pcs.

Question 2

What are the payment terms?

Accepted Answer

T/T 30% deposit+ 70% balance Against B/L copy. L/C, O/A,etc.

Question 3

How about sample?

Accepted Answer

For stock sample, we can provide free sample and send out in 1 day. If not have in stock, need to arrange sample making upon the receipt of sample fee, which is fully refundable in mass orders. For regular sample, fastest lead time 2 working days; for customize sample, fastest lead time 7 working days.

Question 4

What is the customization service?

Accepted Answer

We have own designers, OEM/ODM service accepted, and we also do many customize projects for our customers! You can just share ideas, our teams will make the design picture according to your ideas, then send to you for confirmation, finally make ideas to real products. Can customize your Brand Logo on luggage shell, Handle, Trolley, Lining, Wheel, Zipper,etc.

Question 5

What is the production capacity?

Accepted Answer

We have 8 production lines, 120+ skillful workers, and everyday can produce around 80000 pieces luggage.

Question 6

What is the warranty policy?

Accepted Answer

Normally we give one year warranty. We have experienced and strictly inspecting QC team, all products got enough tested before shipping out. If our customers receive the goods with quality problems, except for human damage, we must compensate in next orders.

Question 7

What is the after-sales service process?

Accepted Answer

This is our standard after-sales service process once any quality issues happened: Firstly contact with the Sales and customer service manager and tell them about the problems and send actual photos, then all our teams will discuss about it and must reply you within 8 hours about how to deal with the problems. Please help us provide more pictures and problem quantities,etc., so that we can better analyse how this problems come out. After-sales service team will give the solutions.

Question 8

What material is this luggage made of?

Accepted Answer

This luggage is made of PC injection molding, which not only ensures good durability but also features a super light design, making it easy to carry during travel.

Question 9

Is this luggage suitable for air travel?

Accepted Answer

Yes, its super light design significantly reduces the overall weight, making it both suitable for air travel carry-on (meeting most airline size and weight requirements) and convenient for check-in without adding extra burden.

Question 10

Does the luggage have multiple storage compartments?

Accepted Answer

Absolutely. It has a top opening with storage space, a side opening with a laptop compartment, and a detachable top deep storage compartment, allowing you to classify and store different items like laptops, clothes, and small gadgets easily.

Question 11

What type of locks does the luggage have?

Accepted Answer

It is equipped with 2PCS TSA Metal locks and a Bounce lock. The TSA locks are recognized by customs worldwide, enabling smooth inspection without damaging the lock, while the Bounce lock adds an extra layer of security to prevent accidental opening.

Question 12

Are the wheels silent and durable?

Accepted Answer

Yes, it uses TPU Double Silent wheels. The TPU material ensures wear resistance and durability, and the double silent design effectively reduces noise when moving, providing a quiet and smooth rolling experience even on rough roads.

Question 13

Does the luggage have USB or TYPE-C ports?

Accepted Answer

Yes, it is equipped with both TYPE-C and USB ports. You can easily connect your power bank (placed inside the luggage) to these ports to charge your phone, tablet, or other electronic devices on the go.

Question 14

Is there a place to hold a water bottle?

Accepted Answer

Yes, it has a side ultra-thin button opening cup holder. You just need to press the button on the side to open the cup holder, which is convenient for placing water bottles or cups without taking up internal storage space.

Question 15

What material is the trolley made of?

Accepted Answer

The trolley is made of aluminum. Aluminum material is lightweight yet strong, ensuring the trolley is stable and not easy to shake when pulled. It also slides smoothly.

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