Question 1

Can one of your machines make many kinds of candy or bars?

Accepted Answer

Our machines fall into two main categories. Candy production line and bar production line. The core machine of the candy/lollipop production line is the molding machine. For example, hard candy forming machine, lollipop forming machine, etc. Hard candy production line can replace the mold of candy forming machine. To make different shapes of sugar. The lollipop production line can replace the forming machine mold to produce lollipops of different specifications and shapes. It should be noted tha

Question 2

How to know whether the machine can produce the candy I require?

Accepted Answer

According to our communication with the customer, before the customer confirms the order, we will draw a CAD drawing of the candy and give it to the customer for confirmation.

Question 3

If products have some quality problem, how would you deal with?

Accepted Answer

We will be responsible for all the quality problems. The machine will be guaranteed for one year from the customer's factory (except for man-made damage). And we provide lifelong maintenance service and technical support.

Question 4

Customer service contact time?

Accepted Answer

24 hours online. As long as we see the news, we will reply to you as soon as possible.

Question 5

Where is our factory and which port is the nearest?

Accepted Answer

Our factory is in Dongtai, Jiangsu Province, China, the nearest to Shanghai Port.

Question 6

What is the Trade Term?

Accepted Answer

Ex-work factory, FOB Shanghai, CIF.

Question 7

How long is our Production leading time?

Accepted Answer

Normally, it takes 20-45 days. Unless statutory holidays, such as the Chinese New Year, cause a delay in shipment.

Question 8

What is the Payment term?

Accepted Answer

T/T or L/C at sight. 30% Deposit for start the production, the balance before the shipment when goods are ready.

Question 9

What is the packing details?

Accepted Answer

Fixed with wooden frame, packaged with wooden frame.

Question 10

What support you will have to assemble this machine?

Accepted Answer

Under normal circumstances, the machine is packaged as a whole and does not require assembly. Only some small parts need to be disassembled, as we are concerned about them being damaged during transportation. Machinesin a production line only needs to be connected to the lines.

Question 11

What kind of documents we will provide to you?

Accepted Answer

B/L,Commercial Invoice, Packing List,Certificate of Original. with these documents you or your borker can do the customs declaration at your side.

Question 12

During shipping, if there is the damage to products, how do you get replacement?

Accepted Answer

During shipping,our shipping angancy will try to ensure the safety of the goods.If there is the damage to products, they would be responsible for the damage .If it is not a very serious problems,we will help you and compensate you the damaged parts.

Question 13

If there are any missing parts in our shipment, how long it takes for you to send?

Accepted Answer

If there is some small missing components,we will DHL to you ASAP within one week.

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