Question 1

What types of lighting hardware do you supply?

Accepted Answer

We supply lighting suspension cables, cable grippers, ceiling hangers, threaded connectors, swivel joint, acrylic clamps, sign hanging brackets and related precision metal parts. Our products are widely used in LED lighting, commercial signage, display systems and architectural decoration projects.

Question 2

Can you produce custom parts according to our drawings or samples?

Accepted Answer

Yes, we support OEM and ODM production. We can adjust structure, size, thread, surface finish and laser marking according to your requirements or drawings. Our technical team will confirm the drawing details before production to avoid dimension errors.

Question 3

What materials are available for your lighting hardware?

Accepted Answer

Common materials include Aluminum, stainless steel and brass . The choice depends on the application environment, load requirements, corrosion resistance needs and budget. We can recommend the most suitable material for your project.

Question 4

What surface treatments do you offer?

Accepted Answer

We offer chrome plating, nickel plating, polishing, sandblasting, anodizing and other surface treatments according powder coating to customer requirements. Different finishes can improve appearance, corrosion resistance and wear resistance.

Question 5

Do you provide test reports or technical documents?

Accepted Answer

Yes. We can provide dimension inspection reports, load test reports, installation drawings and technical parameter sheets to support your project approval, engineering acceptance and customer verification.

Question 6

What is your sample lead time and bulk production lead time?

Accepted Answer

Sample lead time is usually 3-7 working days. Standard bulk production is 10-15 working days. Custom orders with special drawings, surface treatment or laser logo usually take 15-20 working days. We can also arrange priority production for urgent project orders.

Question 7

What is your MOQ?

Accepted Answer

Our standard MOQ is 500 piece per item, but sample orders and trial orders are acceptable for new product development. For long-term cooperation and large project orders, we can discuss more flexible terms.

Question 8

How do you control product quality?

Accepted Answer

We control quality through raw material inspection, CNC processing control, surface finish inspection, assembly check, dimension measurement and final random inspection. Every batch is produced and inspected under a stable process to reduce defective rate.

Question 9

What if there are quality problems after delivery?

Accepted Answer

If the problem is caused by factory production, we will provide replacement or suitable solutions after confirmation. We also provide technical support for installation, matching and application to help you solve on-site problems quickly.

Question 10

Can you support long-term project supply?

Accepted Answer

Yes. For long-term project clients, we provide stable batch quality, fixed preferential price and stable delivery cycle to support your continuous engineering and retail business. We can also reserve production capacity for regular orders.

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Swivel Joint

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