Question 1

Who are we?

Accepted Answer

We are based in Guangdong, China, start from 1999,sell to South America(40.00%),Western Europe(20.00%),Eastern Europe(7.00%),Eastern Asia(5.00%),Mid East(5.00%),Africa(5.00%),Southeast Asia(5.00%),North America(5.00%),Southern Europe(5.00%),Oceania(3.00%). Our company was founded in 1999, and our products are exported to more than 107 countries around the world.

Question 2

How can we guarantee quality?

Accepted Answer

Always a pre-production sample before mass production; Always final Inspection before shipment;

Question 3

What can you buy from us?

Accepted Answer

GPS TRACKER for logistics vehicles, private cars, taxis, motorcycles, e-bikes, motorbikes, buses, bicycles, mountainbikes, personal etc.

Question 4

Why should you buy from us not from other suppliers?

Accepted Answer

Coban team has nearly 20 years of experience in the GPS industry. Our team has first-class development engineers of both hardware & software and manufacturing experts. All materials and finished products have passed rigorous quality inspection.

Question 5

What services can we provide?

Accepted Answer

Accepted Delivery Terms: CIF, CIP, CPT, EXW, FCA, FOB; Accepted Payment Currency: USD; Accepted Payment Type: T/T, Cash, Alipay; Language Spoken:English,Chinese,Spanish,Portuguese,Arabic.,etc

Question 6

Do this gps tracker need a sim card?

Accepted Answer

Yes, this device needs a SIM card. If you would like to track the device via SMS command, the sim card has to support sms functions. If you would like to track the device via APP/platform, the sim card has to support the corresponding network with the device.

Question 7

How much data traffic will it use monthly?

Accepted Answer

Usually, it costs 30mb data traffic. To save the data traffic, you can set positioning interval for the device.

Question 8

Why gps tracker show offline on the platform?

Accepted Answer

When you meet this situation, please check your sim card if it works normally and supports the required network and whether the APN is correct.

Question 9

How long will i get the package after payment?

Accepted Answer

It depends on the quantity. For sample orders, we will ship out within 1-2 working days when the payment arrives.

Question 10

What certificates do your machines have? Do they comply with EU certification?

Accepted Answer

All our trackers with CE, FCC, and MSDS certificates.

Question 11

What's the subscription fee? How much for the platform

Accepted Answer

No subscription fee at all. Our APP and platform are free to use.

Question 12

Do you support customization?

Accepted Answer

Yes, we support custom logo, packaging giftbox, user manual, and etc. Please share your customized requirement with us and let us work together to build your own branding.

Question 13

Why are your prices higher than other sellers?

Accepted Answer

We have strict quality requirements for our products and invest a lot of cost in production. We are committed to providing high-quality products for our customers

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