Question 1

1. What types of promotional apparel do you offer?

Accepted Answer

We offer a wide range of wearable promotional items, including T-shirts, polo shirts, hoodies, caps, beanies, jackets, aprons, scarves, socks, and tote bags. Custom options such as embroidery, screen printing, heat transfer, and woven labels are available.

Question 2

2. What is the minimum order quantity (MOQ)?

Accepted Answer

MOQ varies by product and customization method. For stock items with standard printing, it can be as low as 50-100 pieces. For fully custom designs with special fabrics or dyeing, the MOQ is typically 300-500 pieces. We can advise based on your specific project.

Question 3

3. Can I customize the design, logo, and colors?

Accepted Answer

Yes. We support full customization: logo placement, print size, Pantone color matching, fabric selection, label and tag design, and packaging. You can

Question 4

4. What printing or decoration methods do you recommend?

Accepted Answer

It depends on the garment and design:

Screen printing: best for bold, simple designs on cotton

Embroidery: premium look for polos, caps, and jackets

Heat transfer: ideal for detailed, multi-color graphics

Sublimation: perfect for all-over prints on polyester

DTG: cost-effective for small batches and photo-realistic images

Question 5

5. What fabrics are available?

Accepted Answer

Common options include 100% cotton, cotton/poly blends, polyester, CVC, bamboo, and recycled fabrics. For eco-friendly campaigns, we offer organic cotton and rPET (recycled polyester) apparel.

Question 6

6. What is the typical lead time?

Accepted Answer

Sampling usually takes 5-7 business days. Mass production takes 15-25 days after sample approval, depending on quantity and complexity. Rush orders can be arranged for time-sensitive promotions.

Question 7

7. How do you ensure quality?

Accepted Answer

We follow a three-stage QC process: incoming fabric inspection, in-line production checks, and final random inspection before packing. We also provide pre-production samples for your approval and can arrange third-party inspection if required.

Question 8

8. Can you handle packaging and fulfillment?

Accepted Answer

Yes. We offer individual poly bags, hang tags, gift boxes, and custom retail packaging. We can also do kitting, labeling, and drop shipping to multiple locations.

Question 9

9. What are the payment terms?

Accepted Answer

Standard terms are 30% deposit upon order confirmation, 70% balance before shipment. We accept T/T, PayPal, and other methods upon discussion. For long-term partners, flexible terms can be arranged.

Question 10

10. Why choose promotional apparel as a marketing gift?

Accepted Answer

Apparel has high perceived value, long shelf life, and daily visibility. Unlike mugs or pens, branded clothing is worn repeatedly, turning the wearer into a walking advertisement. It works especially well for corporate events, trade shows, employee uniforms, and customer loyalty programs.

Question 11

11. Do you provide samples before bulk production?

Accepted Answer

Yes. We provide pre-production samples for approval. Sample fees are usually refundable or deductible from the bulk order, depending on the project.

Question 12

12. Can you help with design if we don't have artwork?

Accepted Answer

Absolutely. Our in-house design team can create or refine artwork based on your logo, brand colors, and campaign theme. We will provide a mockup for your review before production.

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