Question 1

Are you a direct manufacturer?

Accepted Answer

Yes, we are a professional manufacturer specializing in touchless faucet, automatic urinal flusher, automatic toilet flushers, automatic hand dryers, automatic soap dispenser, and all the spare parts such as infrared sensors, solenoid valves, control box with over 15 years of experience in China.

Question 2

Can products be customized according to my design or branding?

Accepted Answer

Yes. We welcome OEM/ODM orders and can customize product design, finish, logo, packaging, and even technical specifications such as sensing distance, water temperature control, or drying time.

Question 3

This is my first time using a sensor faucet/hand dryer. Is installation and operation complicated?

Accepted Answer

Not at all. Each product comes with a detailed English installation manual and an instructional video. Additionally, we provide free online guidance to assist with installation and setup until you are fully confident.

Question 4

What's your MOQ and delivery time?

Accepted Answer

Our standard MOQ is 1 piece for sample testing. For bulk orders, MOQ can be negotiated. We can ship to your nearest port or arrange door-to-door delivery. Please provide your destination port or address for an accurate shipping quote.

Question 5

How is your after-sales service handled?

Accepted Answer

We offer lifetime free technical support. In regions where we have local distributors, they can assist with installation and maintenance. All products come with a warranty period (typically 1-2 years depending on the product), and we supply spare parts at reasonable prices.

Question 6

What if the sensor stops working or the product malfunctions?

Accepted Answer

Many issues can be resolved through our remote troubleshooting guide. We also provide easy-to-follow videos for common repairs, such as replacing batteries or filter cartridges.

Question 7

Can the hand dryer be used in high-traffic areas?

Accepted Answer

Yes. Our commercial hand dryers are built for durability and high-frequency use. They feature fast drying times, energy-saving modes, and robust motors suitable for restrooms in malls, airports, offices, and hotels.

Question 8

Do your products comply with international standards?

Accepted Answer

Yes. Our products meet CE, RoHS, and WaterSense (where applicable) standards, and we can provide relevant certification documents upon request.

Question 9

How can I request a sample or a quotation?

Accepted Answer

You can contact us via email or the inquiry form on our website. Please let us know the product models, quantities, and any customization needs. We will respond within 24 hours with a detailed quotation and further assistance.

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Certification

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Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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