How do I claim a failure or get technical support?

For failures, please send a detailed written description and relevant pictures via fax or mail. Our team will diagnose the issue and provide troubleshooting solutions within 24 hours. For general support, we offer 24/7 phone and email assistance.

What is the minimum order quantity?

The minimum order quantity is 1 set.

What certifications does the machine have?

The machine is certified with RoHS, UR, ISO, CE, and CCC. We also hold ISO 9001, PED, and ASME (U.S) certificates.

Icesta Automatic Ice Flake Machine High Productivity Long Service Life Water Cooling 5 Ton Flake Ice Machine

Name: Icesta Automatic Ice Flake Machine High Productivity Long Service Life Water Cooling 5 Ton Flake Ice Machine
Brand: Shenzhen Brother Ice System Co., Ltd.
SKU: 2111205715

Guangdong, ChinaShenzhen Brother Ice System Co., Ltd.

US$16,000.00

1 Set

Sample price:US$16000.00/piece.Request sample

Product profile

Customization

Available

After-sales Service

Overseas Machinery Service

Warranty

1 Year

Model NO.

IF5T-R4W

Ice Making

Flowing

Cooling Way

Air-cooled

Automation

Unit Structure

Integral

Machine Size

Medium

Ice Temperature

-5℃~-10℃

Ice Shape

Flake Ice

Application Fields

Aquatic Fishery

Certification

RoHS, UR, ISO, CE, CCC

Condition

New

Product Name

Flake Ice Machine

Voltage

50Hz or 60Hz

Storing Capacity

5 Ton

Usage

Fresh Keeping, Seafood Keeping, Vegetable Keeping

Ice Cutting Time

Only 1 Minute

Transport Package

Wooden Box

Specification

1700*1200*1260mm

Trademark

ICESTA

Origin

Shenzhen China

Production Capacity

1800 Sets/Year

Key features

Lifetime Technical Support: Over 25 engineers provide 24/7 phone and email assistance for the machine's entire life.

Intelligent Touch Control: First dynamic process intelligent control system with remote touch screen operation.

Customizable Capacity: Production ranges from 300kg to 10 tons per 24 hours, with optional ice bins.

Global Service Network: Exported to 80+ countries with local service networks in 50+ countries.

High Efficiency Design: Advanced heat treatment and X-ray welding ensure no leakage and stable operation.

Flexible Power Options: Supports multiple voltage and frequency options including 380V/50Hz and 460V/60Hz.

Comprehensive Warranty: 1-year warranty covers all components with free spare parts for responsible failures.

Proven Manufacturer: 20 years of experience with ISO, CE, and ASME certifications and 80+ patents.

Company profile

Cooperated with Fortune 500Years of Export ExperienceSelf-brandedOverseas Agent/Branch

Shenzhen Brother Ice System Co., Ltd.

Guangdong, China

CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 16 years CertifiedNearest Port: Shenzhen PortAverage Response Time: ≤10.09h

AI-Powered supplier vetting

SummaryThe supplier is identified as a manufacturing factory in Bao'an District, Shenzhen, with eight production lines and 11–20 quality-control staff. It demonstrates broad customization, 3D design, OEM, ODM, SDK, and recent new-product capabilities, supported by 10 R&D engineers and available design-development audit documentation. Its quality and compliance evidence includes ISO 9001:2015 and CE certification, documented finished-product inspection instructions, and procedures for supplier assessment and corrective actions. The supplier reports cooperation with Fortune 500 companies and a repeat-buyer preference of 50%–80%. Overseas service is supported through agents or branches, but no overseas warehouse or showroom is reported. Financial credibility cannot be assessed because financial data is excluded.

Supplier typeThe supplier is explicitly classified as a factory, located in Shenzhen’s Bao'an District, with manufacturing listed as the industry of associated companies. Its company type is also recorded as combined, indicating a manufacturing-centered supplier with multiple business-capability categories.

CertificationsThe supplier reports CE product-compliance certification and an ISO 9001:2015 management-system certificate. These are explicit certification holdings relevant to product compliance and quality management.

After-Sales capabilityTechnology engineers are responsible for technical support during production and after-sales service. The supplier also reports service through overseas agents or branches, although it has no overseas warehouse or showroom; this supports after-sales coverage but does not establish the full scope or performance of service.

R&D capabilityThe supplier has 10 R&D engineers, reports new products during the past year, provides 3D software design, ODM, OEM for popular brands, and SDK availability. It also maintains design input, output, review, verification, and validation documents available for audit, providing explicit evidence of an established R&D process.

Production capacityThe supplier operates eight production lines, has 11–20 quality-control staff, and lists extensive equipment including polishing, drilling, bending, turning, shearing, rounding, and welding facilities. It reports product-specific annual output quantities and uses documented, uniformly followed finished-product inspection instructions, supporting substantial and controlled manufacturing capability.

Customization capabilityThe supplier explicitly offers customization from samples, customization from designs, full customization, minor customization, and flexible customization. It also provides 3D software design services, indicating support for both design development and varied customization requirements.

Client casesThe supplier reports cooperation with Fortune 500 companies and a repeat-buyer preference of 50%–80%. These statements provide direct evidence of notable customer experience and repeat purchasing, although no customer names, project details, or independently verifiable case descriptions are supplied.

Product Q&A

Q:Can the ice machine be customized?

Yes, specifications can be customized according to your needs. Production ranges from 300kg to 10 tons per 24 hours, with options for ice bins or no ice bins. Special customized ice machines are also acceptable.

Q:What is the warranty period and coverage?

We provide a 1-year warranty after the Bill of Lading date. Any failure due to our responsibility within this period will be covered with free spare parts. Additionally, we offer permanent technical support and consultation for the machine's entire life.

Q:How is installation and commissioning handled?

Customers can install the machine using manuals, online instructions, and live video conferences. Alternatively, ICESTA engineers can supervise installation on-site. Customers need to provide accommodation, round-trip tickets, and pay $100 per engineer per day for commissioning.

Q:What power supply options are available?

Optional power supplies include 3P/380V/50HZ, 3P/220V/60HZ, 3P/380V/60HZ, and 3P/460V/60HZ. Please specify your preferred power supply when requesting a quotation.

Q:What cooling modes are supported?

The machine supports air-cooled and water-cooled options. You can choose between water cooling, air cooling, or evaporative cooling based on your preference and application requirements.