Question 1

Can I order samples for testing?

Accepted Answer

Yes, samples are highly welcome.

Question 2

How long is the production time?

Accepted Answer

1-5 days for samples, 7-30 days for bulk order.

Question 3

How long is the guarantee?

Accepted Answer

1 year starting from shipping date.

Question 4

Can we do our logo on the machine or package?

Accepted Answer

Yes, you can choose different printing method.

Question 5

Can you do OEM order? Like customized the shape of machine?

Accepted Answer

Yes, we have MOQ for customized shape of machine. And need to pay mode cost.

Question 6

What's the material of your Electric Scent Diffuser?

Accepted Answer

It's aluminium alloy outer, for its good lookings. and plastic, to protect the damaged from oil, less heavier.

Question 7

How to clean the machine?

Accepted Answer

a. There are five steps to clean the machine. Take out the bottle. b. Clean the oil bottle with ethyl alcohol. c. Fill in fresh alcohol in the bottle and install to the machine and open power for 10 minutes to clean the machine. d. After the machine is cleaned, turn off the power e. Take out the essential oil and put into the metal bottle and install the bottle into the machine and close the back door.

Question 8

Is your oil able to be refilled?

Accepted Answer

Yes, the essential oil can be refilled . But only PURE Essential oil can be use by the diffuser, water can not be add into the machine.

Question 9

Is your Electric Scent Diffuser able to set work ?

Accepted Answer

Yes, you could set working intervals and stop intervals, and also working and stop working time everyday. For example, you could set the Electric Scent Diffuser work 60 seconds and rest 30 seconds? from 8am to 5pm everyday

Question 10

What is your service policy?

Accepted Answer

a. OEM, ODM order accepted b. Customized requirement could be arranged accordingly c. Always serious about after-sale service d. Lifespan maintaining technical service provide at buyers' demand e .Product replacement parts supplying.

Question 11

How to order?

Accepted Answer

Tell us the model you want to order, we will send you our Proforma Invoice for your confirmation and payment, we will prepare the goods after payment is well received. Alibaba trade assurance order is welcome.

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