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Yes, TVCMALL offers both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services to meet your specific needs. OEM Services allow you to sell products under your own brand. ODM Services help create custom products aligned with your vision. Our team supports you from product development to production.

Your order will be processed, prepared, and shipped within 4-6 business days after payment is received. Once dispatched, we will provide a tracking number so you can monitor the delivery status.

Yes, you can! We can ship your products directly to your shipping agent, or they can pick up the order from our warehouse. Simply provide us with your shipping agent's contact information, and we'll handle the rest to ensure smooth delivery.

Don't worry-this is a normal part of the customs inspection process. If any additional documentation is required, an employee from your designated shipping company will reach out to you directly. If you need assistance, feel free to contact your sales manager. We'll provide you with the necessary documents as quickly as possible to help resolve the issue.

For full details on our warranty policy, please visit our Warranty & Returns page. We are committed to customer satisfaction. If your product fails or malfunctions, we will either refund or replace the defective units. To begin the process, please provide photos of the damaged or malfunctioning products. Once we receive the returned items and confirm the issue, we will promptly arrange for a refund or replacement.