Business Type: Trading Company CertifiedR&D Capacity: ODM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 10 years CertifiedNearest Port: Shenzhen PortAverage Response Time: ≤3.63h
AI-Powered supplier vetting
SummaryThe supplier is a trading company based in Shenzhen, primarily dealing in consumer electronics like mobile phone accessories and electronics. They have been exporting for 10 years and offer various customization services. However, they lack OEM capabilities for popular brands and do not engage in overseas exhibitions or have overseas showrooms. The supplier has a strong R&D focus, evidenced by new products in the past year and ODM services. Despite having a list of approved suppliers, there are no written procedures for handling customer complaints or corrective actions.
After-Sales capabilityThe supplier lacks written procedures or records for handling customer complaints and corrective actions.
R&D capabilityThe supplier has R&D capabilities and has introduced new products in the past year, also offering ODM services.
Production capacityThe supplier does not provide OEM services for popular brands and lacks an SDK, suggesting limited production capabilities.
Customization capabilityThe supplier offers a wide range of customization services including full and flexible customization from designs and samples.
Product Q&A
Q:Does TVCMALL offer OEM or ODM services?
A:
Yes, TVCMALL offers both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services to meet your specific needs, including manufacturing based on your specifications and branding or creating custom products from unique ideas.
Q:How soon will my order be shipped after payment?
A:
Your order will be processed, prepared, and shipped within 4-6 business days after payment is received. A tracking number will be provided once dispatched.
Q:Can I use my own shipping agent?
A:
Yes, you can! We can ship your products directly to your shipping agent, or they can pick up the order from our warehouse. Simply provide your shipping agent's contact information.
Q:My order has been in customs for 3 days. What should I do?
A:
Don't worry, this is a normal part of the customs inspection process. If additional documentation is required, an employee from your designated shipping company will reach out. Contact your sales manager for assistance if needed.
Q:What is the warranty policy?
A:
If your product fails or malfunctions, we will either refund or replace the defective units. Please provide photos of the damaged products, and once returned items are confirmed, we will promptly arrange the refund or replacement.
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