Business Type: Trading Company CertifiedR&D Capacity: ODM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 10 years CertifiedNearest Port: Shenzhen PortAverage Response Time: ≤2.77h
AI-Powered supplier vetting
SummaryThe supplier is a trading company based in Shenzhen, primarily dealing in consumer electronics like mobile phone accessories and electronics. They have been exporting for 10 years and offer various customization services. However, they lack OEM capabilities for popular brands and do not engage in overseas exhibitions or have overseas showrooms. The supplier has a strong R&D focus, evidenced by new products in the past year and ODM services. Despite having a list of approved suppliers, there are no written procedures for handling customer complaints or corrective actions.
After-Sales capabilityThe supplier lacks written procedures or records for handling customer complaints and corrective actions.
R&D capabilityThe supplier has R&D capabilities and has introduced new products in the past year, also offering ODM services.
Production capacityThe supplier does not provide OEM services for popular brands and lacks an SDK, suggesting limited production capabilities.
Customization capabilityThe supplier offers a wide range of customization services including full and flexible customization from designs and samples.
Product Q&A
Q:Does TVCMALL offer OEM or ODM services?
A:
Yes, TVCMALL offers both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services to meet your specific needs. We can manufacture products based on your specifications and branding, or work with you to create custom products that align with your vision and market demands.
Q:How soon will my order be shipped after the payment is received?
A:
Your order will be processed, prepared, and shipped within 4-6 business days after payment is received. Once your order is dispatched, we will provide you with a tracking number so you can monitor the delivery status.
Q:Can I use my own shipping agent/service?
A:
Yes, you can! We can ship your products directly to your shipping agent, or they can pick up the order from our warehouse. Simply provide us with your shipping agent's contact information, and we'll handle the rest to ensure smooth delivery.
Q:My order has been in customs for 3 days. What should I do?
A:
Don't worry-this is a normal part of the customs inspection process. If any additional documentation is required, an employee from your designated shipping company will reach out to you directly. If you need assistance, feel free to contact your sales manager. We'll provide you with the necessary documents as quickly as possible to help resolve the issue.
Q:What is your Warranty Policy?
A:
For full details on our warranty policy, please visit our Warranty & Returns page. We are committed to customer satisfaction. If your product fails or malfunctions, we will either refund or replace the defective units. To begin the process, please provide photos of the damaged or malfunctioning products. Once we receive the returned items and confirm the issue, we will promptly arrange for a refund or replacement.
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