Question 1

Are you a factory or trading company?

Accepted Answer

We have our own shareholder factory produced our own brand SANG, we supply OEM service for Haier, Dakin, Electrolux and so on.

Question 2

What is the MOQ?

Accepted Answer

1*40'HQ/per model.

Question 3

What are the terms of payment?

Accepted Answer

30%TT in advance, the balance,should be paid before 10days delivery.

Question 4

What is the delivery time?

Accepted Answer

40 Days for 1st order, 35days for repeat order after receiving 30%T/T.

Question 5

How is the product packed?

Accepted Answer

packed in carton, can customized different logo according to customers' requirements.

Question 6

What is the warranty policy?

Accepted Answer

We can give 0.5% free spare parts of the total value when order confirmed. If large quantity of products run abnormally from certain shipment, our engineer will join the inspection or return faulty goods to the factory for further tests when necessary. Once it proves to be our quality problems, we will provide replaced models in next shipment for free.

Question 7

How is the quality control system?

Accepted Answer

There is a quality certified process for our external materials suppliers before we purchase materials from them. The metal parts will produce by our workshop under our strict QC control. Before on line production, all the materials will be inspected by the IQC, only the past will send to the assemble line. And then in line we step with IPQC, IQC, who will make sure each unit in good quality. Before shipment, the QA will make inspection for the goods and only the past lot can inform the customer

Question 8

How can I contact you if I have a question?

Accepted Answer

You can leave us message or inquiry then we will contact you. Or you can directly call us or send us direct mail or fax to consult us.

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