Question 1

Can these products be used outdoors?

Accepted Answer

It depends on the specific products .Outdoor Series products(e.g, outdoor SPC flooring, WPC wall panels) are specially treated (UV resistant, weather-proof)designed for outdoor.Standard indoor products are not recommended for outdoors.

Question 2

How to maintain this product?

Accepted Answer

Regular maintenance is very simple: clean by sweeping or vacuuming regularly and use a wrung-out damp mop for cleaning. Avoid using strong acid or alkaline cleaners. For stubborn stains, a small amount of neutral detergent can be used.

Question 3

Does your product have any certificates?

Accepted Answer

Our products have obtained multiple international certifications, including SGS test reports, U.S. FloorScore certification, EU CE marking, and China CCC certification. These certifications demonstrate our commitment to product safety, environmental compliance, and consistent quality.

Question 4

Is your product fireproof and waterproof?

Accepted Answer

Yes. Our products are engineered for excellent durability and performance:

Fire Resistance: Up to B1 flame-retardant rating, providing enhanced safety for residential and commercial applications.
Waterproof Performance: SPC flooring features a 100% waterproof core, making it ideal for moisture-prone areas such as kitchens and bathrooms.

Question 5

There are many similar products on the market. How can customers distinguish our products from others?

Accepted Answer

Key differences can be identified by comparing the core material and formulation, product certifications such as CE and FloorScore, wear layer thickness, locking system quality, environmental performance, manufacturing capabilities, and proprietary technologies. These factors directly affect the product's durability, stability, safety, and overall performance.

Question 6

How is the product installed? Are any special tools or techniques required?

Accepted Answer

Our products are designed for easy installation. Most models feature a click-lock system that allows quick and glue-free installation. Before installation, ensure the subfloor is flat, clean, and dry. Additional installation steps may include applying a moisture barrier underlayment and installing matching trims or moldings. We provide professional installation guides and videos to help customers complete the installation smoothly.

Question 7

What is the main material of this product?

Accepted Answer

Our SPC flooring is primarily made from 100% virgin PVC resin, calcium carbonate, and selected additives through an advanced high-temperature extrusion process. The rigid SPC core offers excellent dimensional stability, durability, and water resistance. With no added formaldehyde, our flooring is designed to meet applicable environmental and indoor air quality requirements.

Question 8

How do I choose the right SPC flooring?

Accepted Answer

Choosing the right SPC flooring depends on the intended application, traffic level, and performance requirements. Key factors to consider include floor thickness, wear layer thickness, SPC core density, locking system, surface texture, and environmental certifications. We provide a wide range of SPC flooring solutions with different specifications, designs, and customization options to meet residential, commercial, and export market requirements.

Question 9

What sizes and thicknesses are available for SPC flooring?

Accepted Answer

We offer a wide range of SPC flooring specifications, including different thicknesses, plank sizes, wear layer options, and surface finishes. Common thicknesses include 4mm, 5mm, 6mm, and 8mm, while wear layer options are available according to different application requirements. Customized sizes, colors, and designs are also available for OEM and ODM projects.

Question 10

Is SPC flooring suitable for high-traffic areas?

Accepted Answer

Yes. SPC flooring is designed for both residential and commercial applications. Its rigid stone-plastic composite core provides excellent impact resistance, dimensional stability, and durability. With a wear-resistant surface layer, SPC flooring is suitable for high-traffic areas such as hotels, offices, retail stores, and public spaces.

Question 11

Is SPC flooring completely waterproof?

Accepted Answer

SPC flooring features a waterproof rigid core, making it highly resistant to moisture and suitable for humid environments such as kitchens, bathrooms, and basements. The waterproof performance helps prevent swelling, deformation, and damage caused by water exposure when properly installed.

Question 12

What locking systems are available for SPC flooring?

Accepted Answer

Our SPC flooring can be produced with different locking systems, including click-lock solutions such as Valinge 2G/5G and other customized locking profiles. A high-quality locking system ensures easy installation, strong connection between planks, and long-term floor stability.

Question 13

Can SPC flooring be customized with different designs and colors?

Accepted Answer

Yes. We provide OEM and ODM services, including customized colors, wood grain patterns, surface textures, embossed finishes, sizes, packaging, and product structures. Our design team can help develop flooring solutions based on different market preferences and project requirements.

Question 14

What certifications are available for your SPC flooring?

Accepted Answer

Our SPC flooring products can be tested and certified according to international market requirements, including SGS test reports, U.S. FloorScore certification, EU CE marking, and other applicable quality and environmental standards. These certifications help ensure product safety, environmental compliance, and reliable performance.

Question 15

What is the minimum order quantity (MOQ) for SPC flooring?

Accepted Answer

The MOQ depends on the product specifications, colors, and customization requirements. For standard products, we can offer flexible order quantities, while customized OEM/ODM projects may require different MOQ levels. Please contact our sales team for detailed recommendations based on your project needs.

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