How to handle after-sales problems?

If there is a quality problem during the warranty period, our company will answer it to the customer within 24 hours. If the problem is more serious, our company will arrive at the customer site within a week to answer it. Products beyond the warranty period we provide maintenance services, provide paid replacement parts, provide paid customer on-site service.

How to buy fragile and consumable parts?

Our company will make a list of vulnerable and consumable parts and provide channels for purchase.

Precision Cycloidal Gear Reducer for Industrial Robots Qy-320e Model

Name: Precision Cycloidal Gear Reducer for Industrial Robots Qy-320e Model
Brand: CRRC QISHUYAN INSTITUTE CO., LTD.
SKU: 1968593372

Jiangsu, ChinaCRRC QISHUYAN INSTITUTE CO., LTD.

US$684.00-2,136.00

10 Pieces

Product profile

Application

Machinery

Hardness

Hardened Tooth Surface

Gear Shape

Cycloidal Gear

Model NO.

QY-320E

Step

Double-Step

Type

Planetary Gear Reducer

Weight

44.3kg

Transport Package

Box

Trademark

CRRC

Origin

China

HS Code

8483402090

Production Capacity

1000/Year

Key features

Mass Production Capacity: Annual production capacity of nearly 60,000 gears and over 15,000 gearboxes.

Comprehensive Equipment: Over 350 sets of equipment including CNC lathes, grinding machines, and test benches.

Flexible Customization: Offers full customization, minor customization, and customization from designs or samples.

Global Shipping Options: Provides FOB, CIF, CFR, and EXW terms to accommodate buyer needs.

Diverse Payment Methods: Accepts LC, T/T, D/P, PayPal, Western Union, and small-amount payments.

Rapid After-Sales Response: Answers quality issues within 24 hours; on-site service within a week for serious problems.

OEM and ODM Services: Available for clients requiring custom manufacturing and design services.

Company profile

CRRC QISHUYAN INSTITUTE CO., LTD.Jiangsu, China

CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 17 Years CertifiedNearest Port: Shanghai PortAverage Response Time: ≤7.20h

AI-Powered supplier vetting

SummaryThe supplier demonstrates broad service, customization, quality-control, and production capabilities. It reports more than 10 production lines, over 50 quality-control staff, substantial R&D engineer experience, OEM/ODM capability, flexible customization, and overseas service support through agents or branches in the United States and Argentina. After-sales offerings include debugging, maintenance, repair, training, and equipment installation. However, the supplier has no valid manufacturing-capacity contract with its related subcontractor, no overseas warehouse or showroom, and no new product information from the past year. Financial records are referenced for recent years, but the provided information does not establish financial strength. Certification holdings and customer cases are only partially evidenced through an award, named brand-related OEM activity, and one trade-show reference.

After-Sales capabilityThe supplier has written procedures and records for service-capability assessment, corrective and preventive actions, and complaint handling. It provides debugging, maintenance, repair, training, and equipment installation; it also reports overseas agents or branches and services in the United States and Argentina, although it has no overseas warehouse or showroom.

R&D capabilityThe supplier reports ODM service, an available SDK, one national science and technology progress award, and substantial total R&D engineer experience. However, it also states that no new products were developed in the past year, creating mixed evidence rather than a uniformly strong innovation profile.

Production capacityThe supplier reports more than 10 production lines, annual production output above the stated threshold, in-stock service capacity, 50 quality-control staff, quality assurance, complaint procedures, and traceability for raw materials. The absence of a valid contract with a related subcontractor is a production-governance weakness, but the provided operational indicators support production capability.

Customization capabilityThe supplier explicitly offers customization from designs, full customization, customization from samples, minor customization, and flexible customization, together with ODM services. This directly supports broad customization capability.

Client casesThe supplier reports OEM service for well-known brands, participation in the INNOTRANS offline trade show, and a quality-control reference to CRRC. These are customer or market-experience indicators, but the slices provide no detailed project scope, delivery results, or independently verifiable case outcomes.

Product Q&A

Q:What is the warranty period?

Two years.

Q:How to place an order?

After the products you need are confirmed by both parties, our company will sign a contract with you, and we will execute the delivery and other related matters according to the contract terms.

Q:How to distribute the product?

We generally provide FOB prices, and the freight is borne by the buyer. If the buyer has the demand, we can also provide CIF price, our company is responsible for shipping products.

Q:What is the settlement currency?

We can settle in RMB, USD and Euro.

Q:What is the return policy?

In case of any problem with the product, the two parties shall negotiate a return or exchange according to the terms and conditions of the contract.