Question 1

Are you a manufacturer or trading company?

Accepted Answer

We are a direct manufacturer with our own factory, R&D team and after-sales service.

Question 2

Can you customize machines according to our working conditions?

Accepted Answer

Yes. We provide customized design for noise, size, precision, self-loading function and other requirements.

Question 3

What is your minimum order quantity?

Accepted Answer

We accept 1 set as trial order.

Question 4

What about warranty and after-sales service?

Accepted Answer

We provide 12 months warranty and long-term technical support. Spare parts are supplied all year round.

Question 5

Do you provide overseas installation and training?

Accepted Answer

Yes, we can arrange engineers to guide installation, commissioning and operation training.

Question 6

What payment terms do you accept?

Accepted Answer

We accept flexible payment terms to meet global customers' needs, including T/T (30% advance payment, 70% balance before delivery), L/C at sight, and Western Union for small orders. For long-term cooperative agents, we can negotiate more favorable payment terms.

Question 7

Can you provide samples for testing?

Accepted Answer

Yes, we can provide sample machines for performance testing. The sample cost and transportation fee shall be borne by the customer, and the sample cost can be deducted from the formal order payment if the customer places a bulk order later.

Question 8

Do your products meet international standards?

Accepted Answer

All our products comply with international industrial standards (such as CE, ISO9001). For high-end markets like Singapore, we also optimize products according to local special standards for precision, noise and environmental protection to ensure they pass local inspections.

Question 9

How to solve equipment failure during use overseas?

Accepted Answer

We provide 24-hour online technical support; our professional engineers can guide you to solve common failures through video calls. For major failures, we will arrange overseas engineers to the site in time (according to the region, 3-7 days) and provide free spare parts within the warranty period.

Question 10

Can you customize the color, logo and language of the equipment?

Accepted Answer

Sure. We can customize the equipment color, print the customer's logo, and set the operation interface language (English, Spanish, Russian, etc.) according to the customer's requirements, free of charge for bulk orders.

Question 11

What materials are used in your equipment?

Accepted Answer

We adopt high-quality steel and core components from well-known brands to ensure the equipment's durability and stable operation in complex construction conditions like coastal areas and mountainous areas.

Question 12

How to calculate the shipping cost?

Accepted Answer

The shipping cost is calculated based on the equipment weight, volume, destination port and transportation method (sea/land). We have long-term cooperative logistics companies, which can provide preferential shipping prices for our customers.

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