Question 1

How to buy your products?

Accepted Answer

We have some products in stock, you can take the products away after you arrange the payment. If we don't have the products in stock you want, we will start production once we get the payment.

Question 2

Are you a factory or a trading company?

Accepted Answer

We are an integrated manufacturing and trading company with independent R&D and production capabilities. All our machines are built in-house, and we offer customized solutions tailored to your specific requirements.

Question 3

What certificates do we all have?

Accepted Answer

Heating Equipment Testing and Experimentation Qualification Certificate CE

Question 4

Can we visit your factory?

Accepted Answer

Of course, welcome to visit our factory if you come to China.

Question 5

What's the MOQ?

Accepted Answer

Minimum order: 1 unit, no requirement

Question 6

What is the packing method?

Accepted Answer

For a small piece, we use a carton box; for a big piece, we use exporting export-standard wooden case.

Question 7

How long is the warranty period for our products?

Accepted Answer

Our equipment supports a one-year warranty, not for personal purposes, and technical support service all life. During the warranty, if the machine has a problem and needs to change spare parts, we can replace them at your charge.

Question 8

What's the production date after we confirm the order?

Accepted Answer

This depends on the quantity. Normally, for mass production, we need about one week to finish the production

Question 9

When can you arrange shipment?

Accepted Answer

We usually arrange shipment within 15 days after getting a deposit, but customized machines should take more than 25 days. We always ship by air and sea in the meantime.

Question 10

Do you inspect the finished products?

Accepted Answer

Yes, each step of the production process will undergo inspection by the QC department before shipping.

Question 11

How is your shipping packaging? Is it possible to damage the machine during transportation?

Accepted Answer

We have rich experience in international transportation. All packaging is packed in cardboard or wooden boxes and equipped with bubble wrap filling. No damage has happened during transportation until now.

Question 12

Can we send you samples for heating tests?

Accepted Answer

Yes. You can send us a sample for testing, and we will send you pictures and video after the test. If you want, we can Also, send samples back to your country, so that you can check the weld quality yourself before ordering the machine

Question 13

What is the delivery time for your machines?

Accepted Answer

This depends on the quantity of orders and accompanying attachments. Most of our standard machines are in stock. And we can shape them within X days after receiving your payment. If you require custom machines, it typically takes 25-35 days to complete production.

Question 14

What do we need to do if the machine fails?

Accepted Answer

During the warranty period (1 year), we will provide you with free spare parts and offer technical consulting services at any time

Question 15

Pre-sales service:

Accepted Answer

Chengxinda assists customers in choosing the right products and models for their industry requirements. Before delivery, we supply the product, auxiliary equipment, foundation, and layout drawings, plus more as needed.

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