Question 1

Can I have a free sample?

Accepted Answer

If you only need similar samples, we can find it from our showroom, it is free, but you need to cover the courier freight. If you need a customized sample, you need to pay us sample charge. Welcome to get our free samples to test and check quality.

Question 2

How about your after-service?

Accepted Answer

We will be responsible for any complaints from our customers (response immediately when we received it, within 3 hours) and would like to help our customers to solve any problems what they meet

Question 3

Do you have any MOQ limit ?

Accepted Answer

We don't have a request on MOQ for our current products, 1pc for sample checking is available. But for ODM and OEM products, we have a request on MOQ.

Question 4

How do you ship the goods and how long does it take to arrive?

Accepted Answer

For sample package, we usually ship by DHL or FedEx. It will take 3-5 days to arrive.
For big orders, we usually ship by sea, it will take 7~30 days to arrive, depends on distance.

Question 5

How can I get a suitable solar mounting solution and quotation?

Accepted Answer

Simply send us your solar panel dimensions, roof type, installation method, project location, and estimated quantity. Our team will recommend a suitable mounting solution and provide a competitive quotation based on your requirements.

Question 6

What types of solar mounting systems do you offer?

Accepted Answer

We offer a wide range of PV mounting systems and components, including metal roof mounting systems, standing seam clamps, L-Foot mounting brackets, short rail systems, solar balcony brackets, and related accessories. We can provide suitable solutions for different solar installation applications.

Question 7

Are your solar mounting systems easy to install?

Accepted Answer

Yes. Our systems feature simple structures and fewer components, helping simplify the installation process. Some products are designed for quick installation, which can help reduce installation time and labor requirements.

Question 8

Are your mounting systems compatible with different solar panels?

Accepted Answer

Our mounting systems can be used with a variety of framed solar panels and different module layouts. To confirm compatibility, please provide the solar panel dimensions, frame thickness, and installation orientation.

Question 9

Do you provide OEM, ODM, or customized packaging?

Accepted Answer

Yes. We support OEM/ODM services and customized packaging solutions. Product dimensions, packaging, labels, and other requirements can be discussed according to your market and project needs.

Question 10

Are your solar mounting systems compatible with different types of roofs?

Accepted Answer

Yes. Our mounting solutions are available for corrugated metal roofs, trapezoidal metal roofs, standing seam roofs, pitched roofs, and other common roofing applications. Please provide your roof type and project requirements so we can recommend a suitable solution.

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