SummaryThe supplier is a professional technical supplier with a strong focus on R&D and customization services. They have an established after-sales service for material testing machines and hold certifications that meet international standards. Financially, they have maintained stable cash flow and financial capacity over the last three years. Their production capabilities include three production lines and an annual output between US$10 million and US$50 million, with efficient lead times. The supplier offers comprehensive customization options and has been exporting for six years, primarily to diverse international markets.
Supplier typeThe supplier is identified as a professional technical supplier with capabilities in R&D and 3D software design services.
CertificationsThe supplier's products comply with EN, ISO, and BS standards and have passed CE certification.
After-Sales capabilityThe supplier provides impeccable after-sales services for various types of material testing machines.
Financial creditThe supplier has maintained financial capacity and cash flow over the last three years, indicating stability.
R&D capabilityThe supplier shows strong innovation capability with available SDKs, new products in the past year, and ODM services.
Production capacityThe supplier operates three production lines with an annual output of US$10 million to US$50 million and efficient lead times.
Customization capabilityThe supplier offers extensive customization options, including full and flexible customization from samples and designs.
Product Q&A
Q:Are you a manufacturer?
A:
Yes, we are one of the largest manufacturers of various testing machines in China. Every machine shipped from our factory provides 12 months of free maintenance, and we can extend this period by 2 months for customers.
Q:Do you have after-sales service and what is the warranty policy?
A:
We provide factory inspection before delivery. If issues arise, we reply within 24 hours and offer solutions within 3 working days, including new parts or on-site maintenance. The service excludes failures due to wrong operation, private modification, unsuitable environments, or transportation damage.
Q:What is the delivery deadline?
A:
We usually have inventory available. If not, delivery takes 15 to 20 days after receiving payment. Urgent requests can be accommodated with special arrangements.
Q:What kind of packaging and transportation do you use?
A:
We use horizontal packing in plywood cases for export safety. For shipping, we use DHL, FedEx, UPS, or TNT for small orders, and sea or air freight for large orders.
Q:Can the device be customized?
A:
Yes, we provide both standard and customized machines based on your needs. We can also customize the design and place your trademark on the machine.
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