Question 1

How long can I get the reply?

Accepted Answer

You will get a reply within 12 hours when you sent an inquiry to us by made-in-china.com.

Question 2

How to ensure quality?

Accepted Answer

Please do not worry about that, each product is tested by our professional technicians and QC team with inspecting machine and inspection before shipping, we will test one by one to pick up the good quality for you! .

Question 3

What kind of warranty can offer?

Accepted Answer

We provides 12 months warranty for the mobile phone parts, and 3 months warranty for mobile accessories.

Question 4

What payment terms are available?

Accepted Answer

We accept the payment by: T/T, Western Union, Money Gram, Paypal and Cash,any other question, please don't hesitate to contact our business representative.

Question 5

How to deal with the bank fee of the payment?

Accepted Answer

Costs incurred in the purchaser's bank,shall be borne by the buyer;costs incurred in supplier's bank,is to be borne by the supplier.

Question 6

How long will it take to deliver goods?

Accepted Answer

We will start preparing goods upon receipt of buyers' T/T copy. After receiving your full payment,we will deliver the goods within the deadline which both parties agreed.

Question 7

How about the package for the products?

Accepted Answer

Use our packing or customized packing.

Question 8

How to choose the best transport method for the products?

Accepted Answer

A. Spare parts:suggest express delivery like DHL,UPS,FedEx,TNT and EMS, We enjoys very good discount.If customers have their own shipping account,transportation fee is paid by such accounts are also welcomed. B. For big order,we will arrange to ship by air or by sea.

Question 9

How to deal with the damaged goods in transportation?

Accepted Answer

If the product problem is caused by us, such as the products get missing, the products were sent to wrong place, OWI would compensate for all.

Question 10

How to deal with Customs clearance problems?

Accepted Answer

If the problem appears in our Customs, we'll be responsible, if it appears in clients', we'll try our best to cooperate with customs to solve the problem, such as offering the clearance document and other things we can do.

Question 11

What conditions should be considered to return goods.

Accepted Answer

A. Goods were delivered by OWI B. Goods are within warranty.

Question 12

How long will OWI take to deal with the returned goods?

Accepted Answer

We will provide the first feedback within 5 working days.

Question 13

How to deal with the responsibility when the goods are in transportation

Accepted Answer

You would bear the full responsibility for shortage of goods if the goods are checked by any custom during transportation. If goods are lost because of having been detained by custom in China, all loss thus occurred should be borne by OWI; if missing or detained of goods are occurred in other country except China, all loss should be borne by you.

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