Question 1

What products do you mainly supply for export?

Accepted Answer

Our main export products include power transmission towers, communication towers, and power substation structures. Specifically: Power transmission towers (angle steel towers, steel pipe towers, etc., for 1kV-1000kV and above voltage levels); Communication towers (monopole towers, angle steel truss towers, landscape towers, etc., for 5G/4G base stations, radio and television transmission); Power substation structures (portal bus frames, cantilever equipment frames, outgoing line frames, etc., ma

Question 2

Can your products meet the standards of our country?

Accepted Answer

Yes. We can design and produce products that comply with international and national standards of different markets, such as: International standards: IEC 60652, ISO 3834; European standards: EN 1993, CE certification requirements; North American standards: ANSI/TIA-222, UL certification requirements; Standards for Southeast Asia, Africa, the Middle East: GB standards (recognized by most countries), SASO/GCC/IS certification requirements. Please inform us of your target market, and we will match

Question 3

What price terms do you support? How to get an accurate quote?

Accepted Answer

We support EXW (Ex Works), FOB (Free On Board), CFR (Cost and Freight), and CIF (Cost, Insurance, and Freight) price terms. The shipping seaport is Qingdao Seaport. To get an accurate quote, please provide the following information: Exact product model or detailed drawings (including dimensions, material requirements, anti-corrosion standards); Order quantity; Target market (to confirm relevant standards and certification requirements); Required price term (for FOB/CFR/CIF, we need the above inf

Question 4

What are your payment terms?

Accepted Answer

Our standard payment term is 30-60% advance payment by T/T (Telegraphic Transfer) as a deposit, and the balance paid by T/T or L/C (Letter of Credit) at sight before shipment. If you have special payment requirements, we can negotiate flexibly (such as partial L/C or extended payment terms for long-term cooperative customers).

Question 5

Do you accept small orders? What is the minimum order quantity (MOQ)?

Accepted Answer

Yes, we welcome small wholesalers and accept small orders. There is no strict MOQ limit. Whether it is a small batch of trial orders or customized samples, we are willing to cooperate and grow together with you.

Question 6

What is the delivery time after placing an order?

Accepted Answer

The delivery time depends on the product type and order quantity: For standard power poles or small-batch tower components: 7 working days after receiving the deposit; For customized power transmission towers, communication towers, or power substation structures: 10-45 working days (subject to the complexity of drawings and production capacity).

Question 7

How do you package and ship the products?

Accepted Answer

Packaging: Steel components (tower sections, cross arms) are bundled with steel strips and packaged on plywood pallets; small parts (bolts, nuts) are placed in waterproof and sealed boxes; steel pipes or long components are wrapped with plastic film and equipped with anti-collision corners to avoid deformation during transportation. Shipping: Regular components are shipped by container from Qingdao Seaport; ultra-long/overweight components (such as tower sections longer than 12m) are shipped by

Question 8

Can you provide door-to-door service? I am not familiar with customs clearance.

Accepted Answer

Yes, we can provide one-stop door-to-door service. We have long-term cooperative shipping companies and professional customs brokers, which can help you complete all procedures including inland transportation, sea freight, export customs declaration, import customs clearance, and final delivery to your designated address. This service can save you a lot of time and energy, and we can get preferential sea freight rates due to large shipping volume, helping you save costs.

Question 9

I am a designer. Can you produce samples according to my customized design?

Accepted Answer

Of course. Helping customers realize their designs is one of our core services. Please provide us with detailed design drawings (CAD/PDF/3D format), including structural dimensions, material requirements, load parameters, anti-corrosion requirements, etc. We will evaluate the feasibility of the design, make samples according to your requirements, and provide corresponding technical suggestions to optimize the product performance and cost.

Question 10

What information do I need to provide for customized products?

Accepted Answer

For customized power towers, communication towers, or power substation structures, please provide: Detailed structural drawings (preferred in CAD format); Key parameters (voltage level, load requirements, wind load/ice load/seismic intensity in the use environment); Material and anti-corrosion requirements; Installation environment (urban, coastal, high-altitude, etc.); Interface dimensions matching with relevant equipment (such as substation equipment, communication antennas).

Question 11

What certifications can you provide for export products?

Accepted Answer

We have complete certification qualifications to meet the access requirements of different markets: CE certification (for European market); UL/TIA-222 certification (for North American market); SASO/GCC certification (for Middle East market); IS certification (for Indian market); Third-party testing reports (SGS, BV, etc.) recognized by most countries. In addition, we can provide product qualification certificates, welding test reports, and load calculation reports as required.

Question 12

How do you ensure product quality?

Accepted Answer

We have a strict quality control system throughout the production process: Raw material inspection: All raw materials are purchased from qualified suppliers and inspected for material certificates; Processing precision control: Adopt CNC cutting, punching, and welding equipment to ensure dimensional accuracy; Welding quality inspection: Key welds are subject to non-destructive testing (UT/MT) to avoid defects; Pre-assembly inspection: Conduct 1:1 pre-assembly of core components before delivery t

Question 13

What is your after-sales service policy?

Accepted Answer

Quality guarantee period: 1-2 years from the date of delivery (different products have slightly different periods); Technical support: Provide multi-language (English, etc.) technical documents (installation manual, maintenance manual, foundation construction drawing); On-site service: We can send professional technicians to the site to guide installation or train local construction teams according to your needs; Spare parts supply: Provide spare parts (bolts, galvanized repair agents, grounding

Question 14

What should I do if there is a quality problem with the product?

Accepted Answer

Please contact us immediately and provide relevant photos, test reports, and other evidence. We will respond within 24 hours, send technicians to investigate the problem, and provide solutions such as free replacement of defective products, on-site repair, or compensation according to the cause of the problem and the terms of the quality guarantee.

Question 15

How can I contact you for further consultation?

Accepted Answer

You can contact us through the following ways at any time: Our professional foreign trade team will reply to your inquiries and provide one-stop solutions for your projects.

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