Question 1

How long is the delivery time of the machine?

Accepted Answer

Hi, we have kinds of packaging machines. Usually, the delivery time is 15 working days for small machines and 30 working days for large machines. If you need to purchase in large quantities, please contact us.

Question 2

Do you have CE Certificate?

Accepted Answer

We have CE certificate and can provide relevant technical reports, if necessary, please contact us

Question 3

Can you provide the relevant parameters and videos of the machine?

Accepted Answer

We can provide the technical parameters and operation video of the machine to you.

Question 4

Are you the original manufacturer?

Accepted Answer

Yes, we are. Our company was established in 1995 and currently has two manufacturing plants.

Question 5

Do you accept OEM business?

Accepted Answer

Yes, we are OEM supplier.

Question 6

What to pack the machine with?

Accepted Answer

Wooden box

Question 7

How long is the warranty of your machine?

Accepted Answer

1 year. During the warranty period, in addition to wearing parts, if other accessories are damaged due to machine problems, we can provide the corresponding accessories to you free of charge, but the freight needs to be paid by you

Question 8

What service can you provide if the machine breaks down?

Accepted Answer

We can provide remote technical support and video support. First of all, we need to troubleshoot the cause of the machine failure, and then give suggestions. if you can't buy the required parts locally, we can arrange to send them to you.

Question 9

Can I get a customized mold?

Accepted Answer

Yes, we can make a customized mold for you, but you need to send some trays to us.

Question 10

Can you give me a packaging solution?

Accepted Answer

Sure, we can give you a packaging solution after knowing your requirements.

Question 11

How is the goods transported?

Accepted Answer

Usually we will arrange air freight for small cargo and sea freight for large cargo. If you have special requirements, you need to let us know.

Question 12

What payment methods do you accept?

Accepted Answer

T/T ,30% as deposit at the order and 70% as the balance before shipment.

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Material

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