CertifiedBusiness Type: Manufacturer/Factory & Trading Company CertifiedR&D Capacity: ODM Service Available & OEM Service Available CertifiedCustomization Options: Customization from Samples, Customization from Designs, etc. CertifiedExport Year: 4 years CertifiedNearest Port: Tianjin PortAverage Response Time: ≤1.74h
AI-Powered supplier vetting
SummaryCangzhou Depai International Trade Co., Ltd. is a Chinese supplier based in Hebei, specializing in carton machinery. Established in 2021, it has a modern production facility and offers extensive R&D capabilities, including ODM and OEM services. The company excels in customization and boasts a strong customer-centric approach with clear procedures for handling complaints. However, it lacks overseas infrastructure and trade show participation, which might limit its international reach.
Supplier typeThe supplier is a combined entity named Cangzhou Depai International Trade Co., Ltd., registered as a limited company in China.
CertificationsThe supplier underwent an audit by BV, but the result of the audit evaluation was not favorable, as indicated by a score of 0.
After-Sales capabilityDepai is noted for reliable after-sales service, with long-term partnerships and global support mentioned as strengths.
R&D capabilityThe supplier has a robust R&D capability with recent new products and offers ODM services, though it lacks SDK availability.
Production capacityThe supplier has extensive production facilities, including advanced workshops and experienced engineers, supporting a wide range of packaging enterprises.
Customization capabilityDepai provides flexible customization options, from full to minor customization, supporting a wide range of customer needs.
Client casesDepai has established long-term partnerships with clients and has machines installed in over 60 countries, indicating customer trust and satisfaction.
Product Q&A
Q:What is the typical delivery time for your carton printing machine?
A:
Our standard production and delivery cycle is efficient, typically completed within 30 to 60 days after order confirmation and receipt of deposit. We understand market demands can be urgent, and we offer expedited production options to meet tighter deadlines upon request. A precise timeline will be confirmed with your order.
Q:Do you provide after-sales service and technical support?
A:
Absolutely. Comprehensive after-sales support is a cornerstone of our commitment. Our services include: 1. Remote Technical Support: Immediate assistance via phone, email, or video call. 2. On-Site Service: We can dispatch our experienced engineers for door-to-door installation, commissioning, training, and troubleshooting. 3. Regular Check-Ins: Our service team proactively contacts customers to ensure machine performance and satisfaction.
Q:What is your warranty policy?
A:
We offer a standard 12-month warranty from the date of successful installation and commissioning at your site. During this period, we will provide free spare parts for any failures due to manufacturing or material defects. Regular wear parts and issues arising from improper operation or lack of maintenance are excluded.
Q:What's the payment term?
A:
30% deposit by T/T in advance, balance to be paid before shipment. We support multiple payment methods.
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