Question 1

Are you a trading company or a real manufacturer/source factory?

Accepted Answer

We are a professional source factory specializing in electrical sheet metal processing, located in Guiyang, Guizhou, China. We possess independent production lines and a dedicated technical team. By managing the entire process in-house-from sheet metal cutting, bending, and welding to powder coating and assembly-we eliminate middlemen and guarantee the most cost-effective solutions for our clients.

Question 2

Where is your factory located? Can we arrange an on-site visit or a video factory audit?

Accepted Answer

Our manufacturing facility is located at Building 11, Fuqian Industrial Park, No. 2199 Tongcheng South Road, Baiyun District, Guiyang, Guizhou, China. We warmly welcome both domestic and international clients to visit our factory. If you cannot travel, we also support live video factory audits to show you our production workshop, machinery, and team in real-time.

Question 3

What is your typical production lead time? What is your capacity?

Accepted Answer

Lead times vary depending on the order volume and product complexity. For standard enclosures, we maintain a robust inventory of finished or semi-finished items to enable rapid shipping. For large-scale or complex custom orders, production is typically completed within [e.g., 15-20] working days after drawing approval. Specific delivery dates will be firmly committed to in the contract.

Question 4

What quality inspections do your products undergo before leaving the factory? What certifications do you hold?

Accepted Answer

We implement a strict 100% inspection policy before shipment, covering dimensions, welding quality, powder coating thickness, and ingress protection sealing. To meet the compliance requirements of various global markets, our products can comply with international standards such as CE  ISO9001 UL and IP66 Product Test Report. You are welcome to request copies of these certificates from our customer service team.

Question 5

Do you support custom fabrication based on drawings for non-standard control cabinets? What is the process?

Accepted Answer

Absolutely! We fully support non-standard custom fabrication. Our standard process is as follows:

1.You provide the engineering drawings (CAD, PDF, or hand sketches) along with your technical specifications.

2.Our engineering team performs a technical evaluation within 24 hours (we may communicate with you to clarify design details).

3.We issue a formal quotation.

4.Upon agreement, we provide final production drawings for your sign-off before manufacturing begins.

Question 6

If I only have a concept or specific application requirements but no detailed drawings, can you design it for me?

Accepted Answer

Yes, we can. We have an experienced team of electrical and sheet metal structural engineers. You just need to inform us of your requirements, such as the internal components to be installed (e.g., circuit breakers, contactors, or PLCs), size limits, required Ingress Protection ratings (e.g., IP55/IP66), or the application environment (e.g., outdoor rainproof, highly corrosive environments). We will provide a comprehensive solution from initial design to final engineering drawings.

Question 7

What is the Minimum Order Quantity (MOQ) for custom products?

Accepted Answer

To support our clients' R&D, prototyping, and project testing phases, we offer a low MOQ of 1 unit for most non-standard custom products. Volume orders will, of course, enjoy competitive tiered wholesale pricing.

Question 8

Can I request specific cutout locations or custom colors for the enclosure?

Accepted Answer

Definitely. All cutout positions, shapes, and dimensions can be completely customized according to your layout requirements. For colors, in addition to our standard RAL7035 industrial grey, we support custom powder coating based on any Pantone or RAL color codes you provide.

Question 9

How are the products packaged? Can you guarantee they won't be damaged during long-distance transportation?

Accepted Answer

We use heavy-duty, standardized export carton packaging, reinforced with internal EPE foam cushioning for all-around protection. For large enclosures, heavy cabinets, or ocean freight export, we secure the packaging with wooden pallets or fully enclosed wooden crates to ensure absolute safety during long-distance transit and rough handling.

Question 10

Which countries or regions do you ship to? How is international freight calculated?

Accepted Answer

We have extensive experience in global logistics, with products reaching Europe, North America, South America, the Middle East, and a wide range of other regions.. Freight costs are calculated in real-time based on your specific delivery address, cargo weight/volume, and chosen shipping method (Sea Freight, Air Freight, or International Express). We always strive to provide you with the most reliable and cost-effective logistics solutions.

Question 11

What payment terms do you accept for international clients?

Accepted Answer

We accept multiple mainstream payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), and Made in China Trade Assurance orders. Our standard terms are typically a 30% deposit to start production, with the remaining 70% balance paid before shipment (or against the copy of the Bill of Lading), subject to negotiation based on project scale.

Question 12

What should I do if the products have quality issues or suffer shipping damage?

Accepted Answer

We offer a1-year quality warranty on all products sold. In case of manufacturing defects or shipping damage (excluding man-made damage), please contact us with photos or videos within 15 days of receipt. We will quickly arrange free replacement parts or full unit exchanges-we take full responsibility for our product quality.

Question 13

Do you support OEM/ODM? Can we print our brand logo on the products and packaging?

Accepted Answer

Yes, we highly welcome OEM/ODM partnerships. We can silkscreen or laser-engrave your brand logo onto the enclosures. Furthermore, the outer packaging cartons can be fully customized and printed according to your brand's visual identity (VI) guidelines.

Question 14

What do customers need to provide for a complete automation control cabinet solution?

Accepted Answer

Customers only need to send us their design drawings. From sheet metal fabrication to the installation and wiring of core components such as switches, relays, PLCs, and frequency converters, everything is completed in our automated workshop through a one-stop manufacturing process.
Once the equipment arrives at your site, it can operate immediately after connecting the power supply. This helps save more than 60% of on-site assembly time while significantly reducing labor costs.

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