Question 1

What is the exact thickness of the acrylic sheet? Is it pure acrylic or ABS?

Accepted Answer

We use PMMA (pure acrylic) sheets, not ABS. The standard thickness is 3mm-5mm for the top layer. The reinforcement is a hand-layered fiberglass (UP resin) with a total thickness of 4-8mm. (Note: Inferior tubs are often heavy because they use cheap fillers like calcium carbonate, not pure acrylic).

Question 2

How do you ensure the tub doesn't crack over time?

Accepted Answer

We use a high-density sandwich structure (Acrylic + UP resin + fiberglass). The tub edges are reinforced with an extra layer of resin and wood/steel framing to prevent deformation. We also use a gel coat finish on the underside to prevent moisture absorption.

Question 3

What is the internal water depth (from floor to overflow)?

Accepted Answer

The standard water depth is 38cm - 45cm (15-18 inches) . A deeper soak is better. We can customize the overflow height based on your request.

Question 4

Do you use an Air Pump or a Water Pump? What is the power?

Accepted Answer

IT DEPENDS ON THE MODEL YOU CHOOSE, WE HAVE BOTH CHOICES FOR DIFFERENT MODELS;
Answer (Whirlpool/Water Jets): We use a 1 HP , 1.5 HP to 2.0 HP induction motor water pump (Power: 750W-1500W).
Answer (Bubble/Air Tub): We use a 200W to 400W heated air blower (to blow warm air, not cold air).

Question 5

How many jets do I get for a 1.7m tub?

Accepted Answer

For a standard 1.7m Whirlpool: 6-10 water jets. For an Air Spa: 16-24 air jets. We can also customize the placement for specific body parts

Question 6

Is the pump IP rated for bathroom safety?

Accepted Answer

The pump unit is usually IPX4 (splash-proof) or IPX5, but the pump must be placed in a dry zone or ventilated area under the tub. We do not recommend installing electronics directly where water pools.

Question 7

Do you include a leakage protection plug?

Accepted Answer

Yes. All electrical components come with a ground wire and a residual current device (RCD) / GFCI plug. We require the installer to verify the local house ground connection

Question 8

How do you protect the acrylic surface during sea freight?

Accepted Answer

We wrap the tub in a PE foam + plastic stretch film to prevent scratches, then place it inside a wooden crate (or plywood case) fixed on a wooden pallet. It is suitable for container stacking.

Question 9

What if the tub arrives chipped or scratched at the port?

Accepted Answer

1. Document damage on the Bill of Lading.
2. Send us photos of the damage (box and product) within 7 days.
3. We provide free repair kits for minor scratches, or we negotiate a discount for major structural damage.

Question 10

How do I fix a deep scratch or a cigarette burn?

Accepted Answer

Use wet sanding (1500-3000 grit) to level the surface, then polish with a rubbing compound. For burns, we provide a repair gel paste. It requires a heat gun and curing time of 24 hours.

Question 11

What does the warranty cover specifically?

Accepted Answer

10 year on the acrylic shell (against yellowing/cracking).
5 years on the pump/motor.
1 YEAR on the air switch & LED lights.
Wear and tear on jets (O-rings) is not covered.

Question 12

Does the tub come with the drain pipe?

Accepted Answer

The internal drain hose is pre-installed at the factory. However, the external trap and connecting pipe to the house drain are not included (locally purchased).

Question 13

How do you water test the tubs?

Accepted Answer

Every tub is filled with water for 24 hours to check for leaks in the drain and the jet seals. We also run the pump with water for 10 minutes to test noise levels before packaging.

Question 14

"Your competitor's tub is cheaper."

Accepted Answer

I understand. Are they using ABS or Pure Acrylic? Many cheaper tubs are heavy because they mix chalk into the resin. Our lighter weight means higher purity, so it won't crack or yellow as fast. The repair cost for theirs is a replacement; for ours, it's just sandpaper.

Question 15

"I'm worried about the pump noise."

Accepted Answer

Our pump uses a silent air intake system and rubber vibration dampeners. We can guarantee noise levels below 50 decibels when installed correctly (not touching the bathroom wall).

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