Question 1

Are  you  a  product  manufacturing  factory?

Accepted Answer

Yes, we have a factory in Dezhou producing fan coil units.

Question 2

Do you support OEM or ODM?

Accepted Answer

Yes,we support OEMand ODM,however,we have MOQ requirements for customized products.Pleasecontact us for details.

Question 3

Do you support sample service?Can  I just buy one sample for testing?

Accepted Answer

Certainly. Samples are available. If you are satisfied with the appearance and quality after testing, we welcome repeat orders. We can handle large engineering project orders and guarantee delivery on schedule.

Question 4

How is your price?

Accepted Answer

We are a factory, not a trading company. There are no middlemen between us and clients, so we offer the most favorable prices.

Question 5

What is a floor & ceiling dual-purpose fan coil unit? What are its core advantages?

Accepted Answer

This is a dual-purpose terminal unit for hydronic central air conditioning systems. It supports floor standing and ceiling suspended installation without modifying the unit structure. Featuring high-efficiency copper tube and aluminum fin heat exchanger, low noise and easy maintenance, it is widely used in hotels, offices, shops and villas.

Question 6

What kind of air conditioning system does the unit adapt to? 2-pipe or 4-pipe system?

Accepted Answer

The standard model fits 2-pipe hydronic system (cooling in summer, hot water heating in winter). Custom 4-pipe models are available for independent cooling and heating operation to meet high-end temperature control requirements.

Question 7

Is the unit exposed or concealed installation? Does it require a ceiling?

Accepted Answer

It is exposed type installation with no ceiling or slot embedding required. It can be directly floor-placed or ceiling-hung, ideal for old house renovation, shops, temporary offices and low-floor-height spaces.

Question 8

What are the materials of the fan and heat exchanger? How about the durability?

Accepted Answer

The casing is made of galvanized steel sheet for anti-corrosion and rust resistance. The low-noise multi-wing centrifugal fan is dust-proof and stable. The heat exchanger adopts copper tubes and aluminum fins with mechanical expansion technology, featuring uniform heat exchange, good tightness, corrosion resistance and long service life over 10 years.

Question 9

Does it support thermostat and remote control? Is the fan speed adjustable?

Accepted Answer

It supports 3-speed adjustment (high/medium/low) as standard. Optional mechanical thermostat, LCD thermostat and wireless remote controller are available for temperature setting, timing, speed adjustment and mode switching.

Question 10

Does the unit come with a drip tray? Will it leak water?

Accepted Answer

Equipped with integrated thickened drip tray with standard drainage slope for smooth water discharge. Optimized interface sealing prevents condensate leakage. A drainage pump can be installed for humid working conditions to meet ceiling installation drainage requirements.

Question 11

Can voltage, color, size and logo be customized?

Accepted Answer

Full customization is available: multi-country voltage adaptation (110V/60Hz, etc.), custom color, size adjustment, customer logo printing and customized packaging, meeting diverse market and OEM/ODM requirements.

Question 12

What are the common faults of the unit? How to troubleshoot quickly?

Accepted Answer

1. No air output: check power connection and speed setting; 2. Poor cooling/heating effect: check water flow, water temperature and filter blockage; 3. Water leakage: check drip tray blockage, drain pipe bending and installation slope.

Question 13

What is the export warranty policy?

Accepted Answer

1-year warranty for the whole unit, 2-year warranty for core components (motor and heat exchanger). We provide lifelong technical support, English after-sales documents, remote maintenance guidance and professional after-sales service for bulk overseas orders.

Product specifications

Floor & Ceiling

Product profile

Customization

After-sales Service

Warranty

Model NO.

Type

Corrosion Durability

Operating Voltage

Noise Level

Application Fields

Mounting

Lifetime

Certification

Condition

Air Flow

Cooling Capacity

Heating Capacity

Air Outlet Static Pressure

Motor

Rated Voltage

Pipe Configuration

Air Return

Brand

Controller

Application Scope

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

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Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

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