Question 1

What is the warranty period?

Accepted Answer

1 year.

Question 2

How is your price?

Accepted Answer

We have our own factory not the trading company. There is no middleman between clients and us. We give customers the most favorable price.

Question 3

What are the main applications of this Air Handling Unit?

Accepted Answer

Main applications include commercial buildings, public facilities, industrial and process environments, transportation hubs, and data centers/server rooms.

Question 4

What customization options are available?

Accepted Answer

Customization options include full customization, minor customization, flexible customization, customization from samples, and customization from designs.

Question 5

What are the packaging details for shipping?

Accepted Answer

Outer packaging includes wooden cases or pallets . It is shockproof, moisture-proof, and rust-proof, suitable for long-distance sea or air freight.

Question 6

Does the unit support both cooling and heating? Can it work normally for heating in low-temperature areas?

Accepted Answer

All models are integrated heat pump units supporting all-season cooling and heating. Designed for low-temperature working conditions, it provides stable heating at an extreme low temperature of -15. The intelligent precise defrosting technology avoids heating capacity attenuation and ensures stable water temperature, perfectly suitable for cold high-latitude overseas markets.

Question 7

What is the stability of multi-module parallel operation? Will a single module failure affect the whole system?

Accepted Answer

It supports parallel connection of up to 16 modules. The system intelligently distributes load and starts/stops units on demand for high-efficiency and energy-saving operation. Adopting independent circuit and master-slave fault-tolerant design, a single faulty module will shut down automatically for protection, while other modules operate uninterruptedly, completely avoiding overall shutdown and ensuring continuous stable operation of the constant temperature system.

Question 8

What is the operating noise level? Is it suitable for noise-sensitive commercial scenarios?

Accepted Answer

Optimized with multi-layer noise reduction and overall shock absorption design, the unit operates with low noise and slight vibration without low-frequency noise pollution. It fully meets the usage standards of high-end noise-sensitive commercial scenarios such as hotels, office buildings, hospitals and schools, causing no disturbance to working and living environments.

Question 9

What is the warranty policy and overseas after-sales support? Is accessory supply convenient?

Accepted Answer

We provide standard warranty for the whole unit and long-term warranty for the core compressor. All accessories are international standard universal models with mature overseas procurement channels and convenient supply. Meanwhile, we provide full-process remote technical guidance, installation & commissioning and fault troubleshooting services to solve overseas after-sales problems efficiently.

Question 10

What are the main application scenarios of the unit?

Accepted Answer

Widely applicable to various commercial and industrial scenarios, including commercial buildings such as hotels, shopping malls, office buildings, schools, hospitals and homestays, as well as industrial and public projects like factories, warehousing centers, industrial workshops and large public venues, meeting the constant temperature control demands of large-area and high-load projects.

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