Question 1

Are you a trading company or a factory?

Accepted Answer

A factory.

Question 2

How is your price?

Accepted Answer

We have our own factory not the trading company. There is no middleman between clients and us. We give customers the most favorable price.

Question 3

What are the customization options available?

Accepted Answer

We offer customization from samples, customization from designs, full customization, minor customization, and flexible customization.

Question 4

What are the payment terms?

Accepted Answer

LC, T/T.

Question 5

What is the lead time for production?

Accepted Answer

Within 15 workdays for both peak and off-peak seasons.

Question 6

What is the packaging method?

Accepted Answer

Outer packaging includes wooden cases, wooden pallets (heat-treated and IPPC stamped), or packed according to customer requirements.

Question 7

What is horizontal concealed fan coil unit?

Accepted Answer

It is a ceiling-hidden hydronic air terminal for central water air conditioning system. It works with chilled/hot water circulation from chiller or heat pump to realize indoor cooling and heating, completely installed inside ceiling without exposing main unit.

Question 8

What is the difference between concealed FCU and wall mounted / vertical exposed FCU?

Accepted Answer

Concealed ducted FCU is hidden in ceiling for integrated decoration, suitable for unified commercial engineering; wall & vertical exposed FCU do not need ceiling, perfect for old building renovation and small space without suspended ceiling.

Question 9

Does it support 2 pipe and 4 pipe water system?

Accepted Answer

Yes. Standard model is cost-effective 2-pipe system for most projects. Custom 4-pipe version can supply cold and hot water separately to meet high-end building simultaneous cooling & heating demand.

Question 10

Is the operation noise high? Fit for hotel rooms?

Accepted Answer

Adopts optimized air duct and low-speed centrifugal fan. Low gear noise is extremely low, fully meets the quiet demand of hotel guest rooms, offices and wards. EC motor option can further reduce running noise.

Question 11

Can each room control temperature separately?

Accepted Answer

Yes. We can supply matching LCD thermostat and motorized 2-way valve. Each fan coil can be independently turned on/off and adjusted temperature to save energy.

Question 12

What main units can this fan coil match?

Accepted Answer

It is compatible with all hydronic cooling & heating hosts, including air cooled water chiller, air source heat pump, water cooled chiller, gas boiler and electric boiler.

Question 13

Can we customize voltage, motor and size for overseas projects?

Accepted Answer

Full customization service available: multi-country voltage (110V/220V/230V 50/60Hz), EC motor, special air flow, customized casing size and accessory packages.

Question 14

What are the main application projects?

Accepted Answer

Widely used in star hotels, apartments, office buildings, shopping malls, hospitals, schools, commercial complex and new residential central air conditioning projects with suspended ceiling design.

Question 15

Is concealed FCU the same as VRF ducted indoor unit?

Accepted Answer

Absolutely different. Concealed FCU belongs to hydronic water system with chilled water pipeline, matched with independent chiller. VRF ducted unit is refrigerant direct expansion system connected with VRF outdoor unit via copper refrigerant pipes, two unrelated systems.

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