Question 1

1.What customization options are available for the pop up tent canopy?

Accepted Answer

FEAMONT offers complete customization: logo printing, brand colors, slogans, and full graphics using dye sublimation for vivid, fade-resistant prints. Coverage includes peak roof, valances, and optional full-print sidewalls for 360-degree brand exposure. Our free design team creates print-ready artwork from your brand assets at no cost. We also customize frame powder-coat colors and fabric grades  210D, 420D, or 600D Oxford with PU waterproof coating. Full OEM and ODM support.

Question 2

2.What is the minimum order quantity and can I order a sample first?

Accepted Answer

We offer flexible MOQ for buyers of all sizes. Standard tents without custom printing start from just 1 piece. Custom logo-printed tents typically begin at 10 pieces, negotiable lower for first-time trial orders. Samples are warmly welcomed order 1 to 2 pieces with your design to evaluate print quality, fabric feel, and frame sturdiness before committing to bulk. Production takes 5 to 7 working days, shipped via DHL, FedEx, or UPS worldwide.

Question 3

3.How long does it take to set up and take down the folding tent?

Accepted Answer

Our instant pop-up mechanism allows 1 to 2 people to fully deploy the tent in under 3 minutes with no tools required. Unfold the frame, extend legs until they click into place at your desired height with 3 adjustable positions, and attach the canopy top. Takedown is equally efficient: release leg locks, collapse the frame, fold the fabric, and pack into the wheeled carry bag all within 3 to 5 minutes. Ideal for vendors, market operators, and exhibitors with tight event schedules.

Question 4

4.What materials are used for the canopy fabric and is it waterproof?

Accepted Answer

We use high-grade Oxford polyester with PU waterproof coating rated above 2000mm water pressure resistance, so rainwater beads off the surface without penetrating through. Available in 210D, 420D, and 600D thickness grades, each increasing in durability and weight. The PU coating also strengthens tear resistance and extends fabric service life significantly. Fire-retardant fabric meeting CPAI-84 and NFPA-701 international standards is available for regulated venues and public events.

Question 5

5.How durable is the tent frame and what material is it made of?

Accepted Answer

The frame uses high-strength steel with powder-coated anti-rust finish or lightweight aluminum alloy for portable applications. Hexagonal leg tubes improve structural rigidity while managing overall transport weight. Reinforced brackets and rivets at all stress points prevent bending or cracking under repeated commercial use. The cross-brace truss system evenly distributes weight across the structure for superior stability in varied conditions.

Question 6

6.What accessories are included when I purchase the pop up canopy tent?

Accepted Answer

Standard package includes the folding frame, waterproof canopy top with your chosen printing, four sidewalls including one with a zippered door for easy entry, ground stakes for soil and grass surfaces, tie-down ropes for wind anchoring, and a heavy-duty wheeled carry bag for convenient transport and storage. Optional add-ons include sand bags or weight bags for hard surfaces like concrete, half walls, full-print promotional sidewalls, transparent PVC window walls, rain gutter systems, spare.

Question 7

7.What is the production lead time and shipping time for bulk orders?

Accepted Answer

Bulk production takes 15 to 25 working days depending on order quantity and customization complexity. Plain tents without printing complete within 10 to 15 working days, while custom printed orders require an additional 5 to 10 days for design proof approval and printing process setup. Peak seasons (March to June and September to November) may extend lead times we recommend ordering 4 to 6 weeks before your event date.

Question 8

8.Can I get a custom logo printed on the tent and what printing methods do you use?

Accepted Answer

Custom logo printing is our core service and the primary reason businesses choose FEAMONT tents. We use dye sublimation technology, bonding ink directly into fabric fibers at high temperature  prints will never crack, peel, or fade despite repeated folding and outdoor sun exposure. It delivers photorealistic full-color graphics with sharp detail, smooth gradients, and accurate Pantone color matching for brand consistency across every tent.

Question 9

9.What is the wind resistance level of the tent and does it come with anchoring systems?

Accepted Answer

The cross-brace truss frame evenly distributes wind loads across the entire structure to minimize stress on any single connection point. When properly anchored, the tent handles winds up to 25 to 30 km per hour (approximately 15 to 18 mph) in standard configuration. Each package includes ground stakes for soil and grass surfaces plus tie-down ropes for triangular corner anchoring, and for concrete or asphalt surfaces, weight bags or sand bags are strongly recommended with at least 15 to 20 kg.

Question 10

10.What are the packaging details and how is the tent protected during shipping?

Accepted Answer

Each folded frame is wrapped in protective foam padding and bubble wrap to prevent scratches and impact damage during handling, then placed inside the heavy-duty 600D Oxford fabric carry bag with reinforced handles and smooth-rolling wheels for easy transport. The canopy top and sidewalls are sealed separately in a waterproof PE bag to block moisture exposure during transit and storage. Bulk orders use sturdy 5-layer export-grade corrugated cartons with internal foam dividers and edge.

Question 11

11.What payment terms and trade assurance do you accept on Made-in-China?

Accepted Answer

We accept T/T bank transfer (30 percent deposit to start production, 70 percent balance before shipment), L/C at sight for larger orders, and secure online payment through Made-in-China Trade Assurance. Trade Assurance protects your entire order  funds are held securely by the platform and only released to us when you confirm satisfactory receipt of goods, giving you complete payment protection and peace of mind. We accept payments in USD, EUR, GBP, AUD, and other major currencies.

Question 12

12.Is the tent fabric UV resistant and suitable for long-term outdoor use?

Accepted Answer

Yes, our pop up canopy tent fabric features built-in UV inhibitors rated at UPF 50 plus, blocking over 98 percent of harmful ultraviolet radiation for reliable sun protection. This serves two critical functions: first, it protects people and products underneath from direct sun exposure and heat buildup, creating a noticeably cooler and more comfortable shaded space; second, it prevents your printed graphics and fabric colors from fading or deteriorating under prolonged sun exposure.

Question 13

13.What sizes are available and can I request custom dimensions?

Accepted Answer

Standard sizes include 2x2M, 2.5x2.5M, 3x3M, 3x4.5M, 3x6M, and 4x4M configurations. The 3x3M model is our global bestseller, delivering the ideal balance of coverage area, portability, and cost-effectiveness for most commercial applications. Each size features multiple adjustable height settings to accommodate different event requirements and ceiling clearances. Custom dimensions are fully available simply provide your required length, width, and height specifications, and our engineering.

Question 14

14.What after-sales service and warranty do you provide?

Accepted Answer

All tent frames carry a 2-year structural warranty covering weld failures, bracket breakage, and material defects under normal commercial use. Canopy fabric and printed graphics carry a 1-year warranty against printing defects, seam separation, and abnormal fading. If any quality issue arises, simply send clear photos or a short video to our dedicated after-sales team  we respond within 24 hours with a concrete solution: free replacement parts shipped immediately at our cost, a partial refund,.

Question 15

15.How do I store and maintain the folding tent to extend its lifespan?

Accepted Answer

Always ensure the canopy fabric and frame are completely dry before packing  storing a damp tent inevitably causes mold, mildew, and unpleasant odors that permanently damage the fabric and waterproof coating. After each use, wipe down the entire frame with a dry cloth, paying special attention to leg joints and locking mechanisms where dirt and grit accumulate over time. Apply a light silicone spray lubricant to all sliding parts and hinge points every 3 to 6 months for consistently smooth,.

Product specifications

Color

Product profile

Customization

Top Style

Capacity

Model NO.

Material

Usage

Style

Pole Material

Structure

Color

Season

Waterproof

Customized

Size

Feature

Shape

Custom Packaging

Usage Scenarios

Appearance

Features

Custom Printed Design

Layers

Transport Package

Specification

Trademark

Origin

HS Code

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

Send Inquiry

You may also like