Question 1

What is the main business scope of Dongguan Weihuaxin Electronics Co., Ltd.?

Accepted Answer

Our company is a comprehensive electronics enterprise integrating R&D, production, and sales. Our main business includes the R&D, production, and marketing of laptop keyboards, batteries, adapters, and power tool batteries. Through years of unremitting efforts, we have cultivated a high-quality, professional R&D engineer, technical personnel, and management team.

Question 2

What are the company's core values?

Accepted Answer

Our core values are customer first, integrity, continuous innovation, and teamwork. These values guide our daily work and decision making.

Question 3

Does the company have complete qualifications and certifications?

Accepted Answer

Yes, we have a valid business license and have passed ISO9001 quality management system certification, UL certification, RoHS/REACH compliance certification, etc. We strictly follow international standards for production management to ensure that product quality meets customer requirements.

Question 4

Are you a factory-direct seller or a trading company?

Accepted Answer

We are a source manufacturer (with our own factory) and also undertake agency distribution for some brands. This means we can guarantee a stable supply of goods and offer you a more competitive direct sales advantage in terms of price.

Question 5

How can I get a product quote?

Accepted Answer

When inquiring, to provide you with the most accurate quote, please provide the following information: Material List Quantity (MOQ) Special process requirements (e.g., customization) Expected delivery time

Question 6

How long after placing an order can I ship it (how long is the lead time)?

Accepted Answer

The lead time depends on the complexity of the order and the current order schedule.

Question 7

Who bears the shipping costs?

Accepted Answer

Shipping costs are borne by the customer. Specific shipping cost-sharing methods can be agreed upon in the contract.

Question 8

What payment methods are supported?

Accepted Answer

We support: 1. Bank transfer (company to company) via Alipay 2. PayPal, Western Union, wire transfer, and sight letter of credit. 2. PayPal - Small orders 3. Western Union - Small orders 4. Wire transfer - Bulk orders 5. Sight letter of credit - Bulk orders 6. Payment methods may vary by country.

Question 9

What is the product warranty period?

Accepted Answer

All our products come with a 1-year quality warranty (excluding damage caused by human error). During the warranty period, we provide free repair or replacement for quality problems not caused by human factors.

Question 10

What is the process for custom orders (OEM/ODM)?

Accepted Answer

The customization service process typically includes: 1. Needs Communication: You provide product ideas or requirements. 2. Quotation Evaluation: We assess feasibility and provide solutions and quotations. 3. Contract Signing: Confirm the details of the solution and sign a confidentiality agreement and contract. 4. Mass Production: Place a bulk order and arrange production and delivery.

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