Is the machine customizable?

Yes, the machine supports customization for color (White, Black, or Custom) and logo. The product name and specific requirements can also be tailored.

Does the machine support regular maintenance?

We offer regular maintenance packages for our customers. Our technicians will visit your site at pre-arranged intervals (e.g., quarterly or annually) to perform maintenance checks, clean the equipment, and replace any worn-out parts.

24 Hours Online Service Commercial Coin Operated Soft Ice Cream Vending Machine

Name: 24 Hours Online Service Commercial Coin Operated Soft Ice Cream Vending Machine
Brand: Henan Dingdian Machinery Co., Ltd
SKU: 2095311352

Henan, ChinaHenan Dingdian Machinery Co., Ltd

US$5,150.00-8,000.00

1 Piece

Sample price:US$7000.00/piece.Request sample

Product profile

Customization

Available

After-sales Service

Lifetime

Warranty

2 Years

Model NO.

DD-100IC

Certification

CE, ISO9001

Power Source

Electric

Process

Thermal Processing

Automatic Grade

Automatic

Application

Ice Cream, Candy, Chocolate, Popcorn, Chips, Biscuit, Donut, Pizza

Customized

Product Name

Ice Cream Machine

Keyword

Ice Cream Vending Machine

Color

White, Black, Custom

Logo

Customized

Weight

280kgs

Capacity

100cups

Languages

85 National Languages Are Supported

Voltage

220V/240V/380V

Core Components

Wireless Waterproof Smart Stove, Stepper Motor

Network

4G, WiFi

Cooling Temperature

15-20 Degree Celcuis

Touch Screen Options

32"

Transport Package

Wooden Cases or Container

Specification

Automatic vending machine

Trademark

DINGDIAN

Origin

China

HS Code

8476810000

Production Capacity

500PCS Per Month

Key features

Lifetime After-Sales Service: Comprehensive lifetime support including technical assistance and spare parts availability.

2-Year Warranty Coverage: Covers all mechanical defects with free parts replacement and labor for repairs.

24/7 Technical Support: Engineers available via email, phone, or online platform with 8-hour response time.

Customized Color Options: Available in White, Black, or fully customized colors to match brand identity.

Customized Logo Printing: Personalized logo customization available for branding purposes.

32-Inch Touch Screen: Interactive 32-inch display providing excellent visual effects and control experience.

Multi-Flavor Capability: Supports 3 kinds of jam sauces and 3 kinds of nuts with free matching options.

Cloud Service Management: Remote background management allows all data to be monitored at a glance.

Company profile

Fast DeliveryQuality AssuranceR&D CapabilitiesFull Customization

Henan Dingdian Machinery Co., Ltd

Henan, China

Business Type: Manufacturer/Factory, Trading CompanyAverage Response Time: ≤1.47h

AI-Powered supplier vetting

SummaryThe supplier operates across a broad range of material and product sales categories and describes applications in water-well construction, geothermal exploration, machinery manufacturing, and prefab container houses. It reports no supplier-management-system certifications, no quality-control test equipment, and no documented R&D or service-management procedures. R&D resources consist of two engineers with CAD capability, but the supplier reports no patents, no new products in the past year, no ODM, SDK, private-mold, professional-technical-supplier, or 3D-design capability. It states that design services are fully customizable and that engineers provide samples according to customer requirements. Overseas service infrastructure is limited, with no overseas warehouses, showrooms, agents, branches, or offline trade-show participation reported. Lead times are stated as within 15 working days in both peak and off-peak seasons, but overseas-service coverage is reported as zero.

CertificationsSupplier-management-system certification is explicitly recorded as NIL. This is direct evidence that no such certification is reported in the provided information.

After-Sales capabilityThe supplier has no written procedures or records for service assessment, corrective and preventive actions, or complaint handling. It also reports no overseas warehouse, showroom, agent, branch, or offline trade-show capability, although it lists multiple quotation and payment terms and a stated lead time within 15 working days.

R&D capabilityInnovation evidence is weak: the supplier reports zero R&D patents, no new products in the past year, no ODM, SDK, private-mold, professional-technical-supplier, or 3D-design capability, and no available R&D design-input, output, review, verification, or validation documentation. Two R&D engineers and CAD capability are reported, but these do not offset the explicitly stated limitations.

Customization capabilityThe supplier explicitly states that its design services provide full customization and that its two R&D engineers provide samples according to customer requirements. However, it also reports no private-mold capability and no 3D software design service, indicating customization is available but supported by limited design infrastructure.

Product Q&A

Q:What is the warranty period?

We provide a comprehensive 2-year warranty for all our mechanical equipment. During this period, if any component fails due to manufacturing defects, we will replace it free of charge. Our warranty also includes free labor for repairs related to these defects.

Q:How can I get technical support?

Our team of experienced engineers is available 24/7 to offer technical support. Whether it's a question about equipment operation, troubleshooting, or maintenance, you can reach us via email, phone, or our online customer service platform. We aim to respond to all inquiries within 8 hours.

Q:How long does it take to receive spare parts?

To ensure the continuous operation of your equipment, we maintain a large inventory of high-quality spare parts. We can supply the required spare parts within 3 business days upon receiving your order. Additionally, we offer competitive prices for these parts, and they come with a 6-month quality guarantee.

Q:Do you provide on-site service?

For complex issues that cannot be resolved remotely, we provide on-site service. Our service technicians will be dispatched to your location as soon as possible, usually within 15 business days depending on your geographical location. We cover all travel and accommodation expenses for on-site service within the warranty period for issues covered by the warranty.

Q:What payment methods are supported?

The machine supports multiple payment methods including banknotes, coins, credit cards, and QR code scanning.