Question 1

What certifications do your mechanical equipment hold?

Accepted Answer

Our products comply with international standards including CE, ISO 9001. Certificates can be provided upon request for your market's regulatory requirements.

Question 2

What is your minimum order quantity (MOQ) for bulk purchases?

Accepted Answer

Our standard MOQ is 1 units/model. Larger quantities may qualify for volume discounts-please contact us for a customized quote.

Question 3

How long is the lead time for orders?

Accepted Answer

Production lead time typically ranges from 1to 2 weeks after order confirmation and deposit.Shipping time depends on your destination (e.g., 20-35 days for sea freight to Europe/USA).We'll provide a detailed timeline during the order process.

Question 4

What payment methods do you accept?

Accepted Answer

We accept T/T (30% deposit, 70% before shipment), irrevocable L/C at sight, and [other methods like Western Union/PAYPAL if applicable]. Payment terms can be negotiated for repeat orders or strategic partnerships.

Question 5

How do you support after-sales service and maintenance?

Accepted Answer

We offer a 2-year warranty for manufacturing defects and provide lifelong technical support. Spare parts are available at cost, and our team can assist with remote troubleshooting or on-site service (charges may apply based on location). Detailed user manuals and video tutorials are included with every shipment.

Question 6

What is the warranty coverage?

Accepted Answer

We provide a comprehensive 2-year warranty for all our mechanical equipment. During this period, if any component fails due to manufacturing defects, we will replace it free of charge. Our warranty also includes free labor for repairs related to these defects.

Question 7

Is technical support available 24/7?

Accepted Answer

Our team of experienced engineers is available 24/7 to offer technical support. Whether it's a question about equipment operation, troubleshooting, or maintenance, you can reach us via email, phone, or our online customer service platform. We aim to respond to all inquiries within 8 hours.

Question 8

How quickly can spare parts be provided?

Accepted Answer

To ensure the continuous operation of your equipment, we maintain a large inventory of high - quality spare parts. We can supply the required spare parts within 3 business days upon receiving your order. Additionally, we offer competitive prices for these parts, and they come with a 6-month quality guarantee.

Question 9

Do you provide on-site service?

Accepted Answer

For complex issues that cannot be resolved remotely, we provide on - site service. Our service technicians will be dispatched to your location as soon as possible, usually within 15 business days depending on your geographical location. We cover all travel and accommodation expenses for on - site service within the warranty period for issues covered by the warranty.

Question 10

Are there regular maintenance packages available?

Accepted Answer

We offer regular maintenance packages for our customers. Our technicians will visit your site at pre - arranged intervals (e.g., quarterly or annually) to perform maintenance checks, clean the equipment, and replace any worn - out parts. We also keep you informed about the latest software and hardware upgrades for your equipment, which can improve its performance and extend its lifespan.

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