Question 1

Can I get a free sample?

Accepted Answer

Yes, our samples are free, but you have to pay for the Express Charge.

Question 2

Do you offer OEM/ODM services?

Accepted Answer

Yes, we can provide OEM/ODM service according to customer's requests. You can also print our self-own brand 'JEXU'.

Question 3

What is the delivery time?

Accepted Answer

After receiving your deposit, it normally needs 15-25 days.

Question 4

Which payment methods do you accept?

Accepted Answer

TT (30% deposit, 70% balance against BL copy) or LC at sight.

Question 5

Are you a manufacturer?

Accepted Answer

Yes, we are a manufacturer and exporter passed strictly Field Verification. Our factory is in Shijiazhuang, Hebei, China, with 20 years of experience.

Question 6

Do your towels leave fibers on objects?

Accepted Answer

In most cases, static electricity adsorbs soft flocks. For warp knitting towels, we control fiber slip rate to less than 0.3% through strict alkali control and surface singeing.

Question 7

Should I wash the towel before using?

Accepted Answer

Yes, always wash first. Use cool on low heat and DO NOT use any cleaning fluid, just to wipe off float fibers.

Question 8

Does your towel color transfer or fade?

Accepted Answer

We separate colors with paper to prevent cross-color. Light towels have a fading rate less than 0.02% at 60 degrees. Dark colors use strict color fixing agents.

Question 9

How is the towel edge handled?

Accepted Answer

Edgeless towels are cut by ultrasonic machines. The edge may be slightly hard to prevent fiber slip, which is normal and will not scratch cars.

Question 10

How do you handle dyeing color difference?

Accepted Answer

We dye according to Pantone numbers. Color difference does not exceed 0.3%. We adjust manually multiple times until approved by senior engineers.

Question 11

Why do yarns run out after washing?

Accepted Answer

We adjusted yarn from 20Nm to 40Nm to ensure elasticity and durability up to 90%, and reinforced stitching to prevent running off after 20 machine washes.

Question 12

What are the differences between towel types?

Accepted Answer

Warp knitted (350gsm) is best for waxing. High/low piles are for water collection and waxing. Coral fleece is for ash/waterless washing. Waffle is for water collection. Glass towels improve hair removal.

Question 13

How often should I wash my towel?

Accepted Answer

Car care: Clean daily. Car drying: Every 1-2 days. Household kitchen: Clean daily with dishwashing liquid. Other household: Every 1-2 days. Personal care: Wash daily.

Question 14

Is the towel safe for pets?

Accepted Answer

Yes. The material is 80% polyester and 20% polyamide, soft, no shedding, no fading, and does not cause allergies.

Question 15

What if the product quantity cannot reach MOQ?

Accepted Answer

If customized products cannot meet requirements, please choose stock products similar to your demand. We can send small quantity orders within 3-7 days.

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