Question 1

Can I get a free sample?

Accepted Answer

Yes, our samples are free, but you have to pay for the Express Charge.

Question 2

Do you offer OEM/ODM services?

Accepted Answer

Yes, we can provide OEM/ODM service according to customer's requests. You can also print our self-own brand 'JEXU'.

Question 3

What is your delivery time?

Accepted Answer

After receiving your deposit, it normally needs 15-25 days.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept TT (30% deposit, 70% balance against BL copy) or LC at sight.

Question 5

Are you a manufacturer?

Accepted Answer

Yes. We are a manufacturer and exporter which passed the strictly Field Verification by famous Made-in-China companies. Our factory is located in Shijiazhuang city, Hebei province, China, and we have 20 years experience for manufacturing all kinds of cleaning towels.

Question 6

Do your towels leave fibers on objects?

Accepted Answer

In most cases, there is static electricity on the towel, which will adsorb soft flocks; In rare cases, too much alkali is put in the dying process, and the fibers will be broken. For our warp knitting towel, Our company can do fibers slip rate less than 0.3%. During the dying process, we strictly control the proportion of the amount of alkali to reduce the burning of the pile loop, then reduce the fibers slip rate. At the same time, before cutting the cloth, we will carry out surface singeing tr

Question 7

Should I wash the towel before using?

Accepted Answer

Yes, always wash first. Cool on low heat and DO NOT use any cleanout fluid, just in order to wipe off the float fibers.

Question 8

Does your towel color transfer or fade?

Accepted Answer

Generally speaking, if there are multiple colors in a packaging bag, we will separate the colors with paper when packaging, so it will not cause cross-color. Light-colored towels, our company can do 60 degrees in warm water, the fading rate is less than 0.02%. If dark color, When dyeing, strictly control the color fixing agent to ensure that the color fixing effect is excellent; Add one more soap to wash away the surface float color, while the soap also strengthens the color fixing effect, thus

Question 9

How about your towel edge? Will it scratch the car?

Accepted Answer

For Edgeless towel, it is cut by ultrasonic machine. Use the high temperature and ultrasound. So if the edge have a little hard, that is normal. It is impossible to be very soft, if it is very soft, will have fibers slip, so we can control the hardness. This will not scratch the car. Please do not worry.

Question 10

How about your dyeing color difference problem?

Accepted Answer

Usually we dye the fabric according to the Pantone color number chosen by the customer, and there is almost no noticeable color difference. Color difference does not exceed 0.3%. According to the Pantone color number of the customer, the dyeing agent is manually modulated. Generally, we will go through several modulation, and each modulation will be adjusted according to the color card to ensure the color difference rate. Finally, we will adjust three colors that are close to each other, and fin

Question 11

What is the difference between your towel types?

Accepted Answer

Warp knitted towels 350gsm wax feel best, it is recommended to use wax under indoor construction. With slightly lower weight, it can be used as a multi-purpose towel for interior, wheel, electroplated parts and other parts. High and low piles towel. The most widely used, the long hair side can be used for water collection and wiping, the short side can be used for wax, due to the thickness of the buffer, the safety of the short side wax of the high and low piles towel is better than the warp kni

Question 12

How often should I wash my towel?

Accepted Answer

Good towels also need to be maintained well, otherwise the quality declines as quickly, maintenance is actually very simple, simple cleaning can be carried out. According to different uses, we recommend the cleaning time as follows, Car care: It is recommended to clean in time every day, the car care work is more fine, the use of more care products, the use of towels in the process of towels with more care liquid, it is recommended to clean in time after using, reduce the damage of care liquid t

Question 13

Is the towel safe for pets?

Accepted Answer

Certainly Yes. The material of our pet towel is 80% polyester and 20 % polyamide, which is soft touch, no shedding and no fading. So it doesn't appear to cause allergies in your lovely pets, at the same time it is super absorbent and durable to help you take care of the pets perfectly.

Question 14

What if the products quantity cannot arrive at MOQ?

Accepted Answer

Usually if customized products cannot arrive at our requirement. Please choice our stock products similar with your demand. we can send to you within 3-7days with one small quantity order.

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