Question 1

Can I get free samples?

Accepted Answer

Yes, our samples are free, but you have to pay for the Express Charge.

Question 2

Do you offer OEM/ODM services?

Accepted Answer

Yes, we can provide OEM/ODM service according to customer's requests. You can also print your own brand 'JEXU'.

Question 3

What is your delivery time?

Accepted Answer

After received your deposit, it normally need 15-25 days.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept TT (30% deposit, 70% balance against BL copy) or LC at sight.

Question 5

Are you a manufacturer?

Accepted Answer

Yes. We are a manufacturer and exporter which passed the strictly Field Verification by famous Made-in-China companies. Our factory is located in Shijiazhuang city, Hebei province, China, and we have 20 years experience for manufacturing all kinds of cleaning towels.

Question 6

Do your towels leave fibers on objects?

Accepted Answer

In most cases, there is static electricity on the towel, which will adsorb the soft flocks; In rare cases, too much alkali is put in the dying process, and the fibers will be broken. For our warp knitting towel, Our company can do fibers slip rate less than 0.3%.

Question 7

Should I wash the towel before using?

Accepted Answer

Yes, always wash first. Cool on low heat and DO NOT use any cleanout fluid, just in order to wipe off the float fibers.

Question 8

Does the towel color transfer or fade?

Accepted Answer

Generally speaking, if there are multiple colors in a packaging bag, we will separate the colors with paper when packaging, so it will not cause cross-color. Light-colored towels, our company can do 60 degrees in warm water, the fading rate is less than 0.02%. If dark color,When dyeing, strictly control the color fixing agent to ensure that the color fixing effect is excellent.

Question 9

How is the towel edge handled?

Accepted Answer

For Edgeless towel, it is cut by ultrasonic machine. Use the high temperature and ultrasound. So if the edge have a little hard, that is normal. It is impossible to be very soft, if it is very soft, will have fibers slip, so we can control the hardness. This will not scratch the car.

Question 10

Is there a dyeing color difference problem?

Accepted Answer

Usually we dye the fabric according to the Pantone color number chosen by the customer, and there is almost no noticeable color difference. Color difference does not exceed 0.3%.

Question 11

How often should I wash my towel?

Accepted Answer

Car care: It is recommended to clean in time every day. Car drying: It is recommended to clean once every 1-2 days. Household cleaning: If it is used in the kitchen, it is recommended to clean it every day. Other household cleaning, it is recommended to clean once every 1-2 days. Personal care: It is recommended to wash every day.

Question 12

Is the towel safe for pets?

Accepted Answer

Certainly Yes. The material of our pet towel is 80% polyester and 20 % polyamide, which is soft touch, no shedding and no fading. So it doesn't appear to cause allergies in your lovely pets, at the same time it is super absorbent and durable to help you take care of the pets perfectly.

Question 13

What if my order quantity cannot reach the MOQ?

Accepted Answer

Usually if customized products can not arrive at our requirement. Please choice our stock products similar with your demand. we can send to you within 3-7days with one small quantity order.

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