Question 1

What is the difference between you and others?

Accepted Answer

15 years of technological research and development, 8 years of product polishing, have made our machines more stable and without worrying about after-sales issues; Own ourselves factory with software research and development team, supporting comprehensive customization; Experience in operating 3000 stores, including address selection suggestions, decoration suggestions, and operational suggestions; Continuously iterate playing/using methods, functions, and system versions, upgrade remotely, Busi

Question 2

How long does your after-sales guarantee? How to connect if there are any question after ordered?

Accepted Answer

Warranty 1-Year, Lifetime remote Maintenance, The machine itself is extremely stable. The machines used in 2017 are still operating normally. If any problems, the machine can be remotely operated and debugged. After placing an order, There will be a one-for-one customer service team for you at any time you need.

Question 3

How many types of frames do you have on the machine? Is it too single or not innovative enough?

Accepted Answer

There are 30 popular frames with in the machine software, which are updated periodically for different holiday themes, and also supports customized exclusive/personal frames

Question 4

If I want to adjust the picture frame by myself, can I adjust the interface myself?

Accepted Answer

Yes, it supports customized the display page and frames self-upload function. If you need this function, please communicate and confirm before placing an order.

Question 5

How long does it usually payback?

Accepted Answer

Based on our experience with 3000 domestic stores, 50% of merchants will payback within 3-6 months, 20% of merchants will payback within 1 month, and the fastest per unit is 3 days. We will provide address selection, promotion, and operation suggestions to ensure that you can quickly open a store and receive a quick payback.

Question 6

How to transport to my country and how long does the logistics? is it include freight?

Accepted Answer

Most equipment will be ship by sea, it takes around 15 days to Southeast Asian countries, around 35 days to European and American countries. Depends on your location, the machine does not include freight. We will help you find the suitable logistics company.

Question 7

What do I need to prepare to purchase your machine?

Accepted Answer

It will shipped with whole machine and can be used by turn on the electricity and connecting to the internet. Please prepare the power supply and network cable in advance to operate normally. If the office space is selected, it is recommended to decorate and build a beautiful scene, which is more conducive to your business operations.

Question 8

Can the device be remotely controlled? Is there a backend can be seen?

Accepted Answer

After purchasing the machine, there will be a merchant's mobile backend, which can read the machine's daily business data, the remainder of photo paper, fault warning, modify prices, etc. Can bind multiple machines simultaneously, achieve remote control of multiple machines.

Question 9

Is it convenient to replace the photo paper, How often does it change?

Accepted Answer

Very simple, it can be completed in 1 minute. A roll of photo paper can take 700 sets of photos, if using 50 sets per day, it will be replaced every 15 days. The operation is very simple, and the merchant management backend can monitor the remaining amount of photo paper, provide warning and reminders for photo paper, and ensure normal business operations

Question 10

What are the features of machines?

Accepted Answer

1. Fully automatic unattended 2.Internet of things background, real-time monitoring 3.Remote Ad Update 4.Super large touch-ad screen 5.GPS positioning function

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