Question 1

What material is this jacketed kettle?

Accepted Answer

The pot and frame are made of food-grade SUS304 stainless steel. The scraper is PTFE. It meets food hygiene standards, corrosion-resistant, mirror polished, easy to clean.

Question 2

What is the heating type and temperature range?

Accepted Answer

Electric thermal oil heating. Temperature adjustable from 0 to 200deg C. Digital control box maintains stable and even heating.

Question 3

Does the agitator scrape pot wall and bottom? What is the advantage?

Accepted Answer

Equipped with 360 degrees PTFE scrapers that fit the pot closely. It avoids sticking and burning when cooking paste & sauce, ensures uniform mixing.

Question 4

How to discharge materials?

Accepted Answer

Hand wheel tilting design. Turn the wheel to tilt the pot and pour out materials. Low residue, easy to clean after discharge

Question 5

What standard volumes are available? Can I customize?

Accepted Answer

Standard sizes:50L/100L/200L/300L/400L/500L/600L/700L/800L/900L/1000L. Custom volume, motor power, stirring speed and voltage are supported.

Question 6

What materials can it process? Which industries use it?

Accepted Answer

Suitable for hotpot base, sauce, jam, bean filling, braised food, syrup, candied fruit. Widely used in food factories, central kitchens and catering plants.

Question 7

What is the working voltage?

Accepted Answer

Standard 380V 3-phase power. 110V/220V single phase can be customized. Please tell us your local voltage before order.

Question 8

What is the warranty? What parts are excluded?

Accepted Answer

1-year warranty for whole machine. Wearing parts like PTFE scrapers are excluded. We provide lifelong remote technical support.

Question 9

Is installation difficult? Do I need extra parts?

Accepted Answer

Fully assembled before shipment. Only power connection required after arrival. No complicated assembly, control cabinet included.

Question 10

Can the stirring speed be adjusted?

Accepted Answer

Yes, variable speed motor optional. Stirring speed can be adjusted according to material viscosity and production process.

Question 11

Can this kettle be used for braising meat products?

Accepted Answer

Yes. It can braise chicken feet, beef, bean products. The stirrer can be turned on or off as needed.

Question 12

How often should the thermal oil be replaced?

Accepted Answer

Replace thermal oil every 6~12 months under normal working conditions, depending on working hours and temperature.

Question 13

What kind of packing do you use for shipment?

Accepted Answer

Packed in solid wooden case with reinforcement to avoid damage during sea or land transportation.

Question 14

What is your lead time after order?

Accepted Answer

Stock items can be shipped within 7 days. Custom orders take 15~25 days, subject to order confirmation.

Question 15

Can you provide operation manual?

Accepted Answer

Yes. English & Chinese operation manuals are supplied together with machine, including operation, maintenance and troubleshooting guide.

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