Question 1

When can I get the quotation?

Accepted Answer

We usually provide a quotation within 2 hours after receiving your inquiry.
If you need the price urgently, please mention it in your message or contact us directly by phone or WhatsApp. Your request will be given top priority.

Question 2

Can the products be customized?

Accepted Answer

Yes, we provide full OEM and ODM customization services, using advanced smart manufacturing technology.
Customization includes product design, logo, packaging, and even app connection features.
The production cycle depends on the order quantity and product type.

Question 3

What are your delivery terms?

Accepted Answer

We accept various Incoterms, including EXW, FOB, CFR, and CIF.
Customers can choose the most convenient and cost-effective shipping method according to their logistics needs

Question 4

What about transportation costs and delivery time?

Accepted Answer

Freight cost and delivery time depend on the volume of goods, shipping method (sea, air, or express) and the destination port or airport.
Once we receive this information, we will calculate the most accurate shipping cost and estimated delivery time for you.

Question 5

What certifications can your company provide?

Accepted Answer

We can provide CE, FCC, RoHS, and ISO 9001 certifications, as well as factory inspection reports and third-party test results upon request.

Question 6

Do you provide international technical support?

Accepted Answer

Yes, our technical support team is available 24/7.
We have extensive experience in remote assistance and after-sales service.
When necessary, our engineers can offer on-site support or real-time online diagnostics to ensure quick problem resolution.

Question 7

How long is your quotation valid?

Accepted Answer

Our quotations are generally valid for 15 days, depending on possible market fluctuations in raw material or component prices.

Question 8

How can I order spare or consumable parts?

Accepted Answer

If any parts are damaged or need replacement, please contact us.
We can provide spare and consumable parts at factory price, ensuring the continuous operation of your products.

Question 9

What are your payment terms?

Accepted Answer

For orders under USD 2,000, we require 100% prepayment.
For larger orders, we ask for a 30% deposit before production and the 70% balance before shipment.
We accept T/T (bank transfer), Western Union, and PayPal depending on the order type.

Question 10

Do you support small businesses or new brands?

Accepted Answer

Yes. At Drichpet, we believe in growing together.
We support entrepreneurs and small importers by offering flexible MOQ and OEM assistance, helping them successfully enter the pet-tech market.

Product profile

Customization

Usage

Type

Model NO.

Size

Suitable for

Material

Feature

Certification

Color

Fixed Time Feeding

Customized

Model No.

Applicable Pet

Power Source

Operating Mode

OEM & ODM

Product Size

Capacity

Product Weight

Logo

MOQ

Advantage

Shape

Custom Box

Product Sets

Function

Transport Package

Trademark

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Product Q&A

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