Question 1

Are you a manufacturer or a trading company?

Accepted Answer

We are a professional manufacturer specializing in residential and commercial & industrial (C&I) energy storage systems. Our factory is equipped with advanced production lines, quality control facilities, and experienced engineering teams.

Question 2

Where is your factory located?

Accepted Answer

Our factory is located in Dezhou, ShanDong Province, China. Customers are welcome to visit our production facilities and inspect our manufacturing process at any time.

Question 3

What energy storage products do you offer?

Accepted Answer

We provide a complete range of energy storage solutions, including: Residential Energy Storage Systems, Commercial & Industrial Energy Storage Systems, Lithium Battery Packs, All-in-One ESS Solutions, Hybrid Inverters, Battery Cabinets and Containers.

Question 4

What battery cells do you use?

Accepted Answer

We primarily use high-quality LiFePO4 (Lithium Iron Phosphate) battery cells from reputable suppliers to ensure safety, long cycle life, and reliable performance.

Question 5

What is the cycle life of your batteries?

Accepted Answer

Our LiFePO4 batteries typically provide more than 8,000-12,000 cycles at recommended operating conditions while maintaining excellent capacity retention.

Question 6

What certifications do your products have?

Accepted Answer

Our products can comply with various international standards and certifications, including: CE, UN38.3, MSDS, IEC Standards, UL (for selected models), RoHS. Specific certifications depend on the product model.

Question 7

What warranty do you provide?

Accepted Answer

We generally offer a warranty period of 5 years depending on the product model and project requirements.

Question 8

Do you support OEM and ODM services?

Accepted Answer

Yes. We provide OEM and ODM services, including: Custom branding and logos, Product appearance customization, Software and monitoring platform customization, Packaging customization.

Question 9

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ depends on the product type. Sample orders are welcome for testing and evaluation before bulk purchases.

Question 10

What is your production lead time?

Accepted Answer

Typical lead times are: Sample Orders: 1-7 days, Standard Orders: 10-15 days, Customized Projects: Subject to project requirements.

Question 11

What quality control procedures do you have?

Accepted Answer

We implement strict quality control throughout the production process, including: Incoming material inspection, Cell matching and grading, Assembly inspection, Functional testing, Aging test, Final quality inspection before shipment.

Question 12

Can your systems work with solar panels?

Accepted Answer

Yes. Our energy storage systems can be integrated with solar PV systems to maximize self-consumption and reduce electricity costs.

Question 13

Do you provide monitoring and remote management functions?

Accepted Answer

Yes. Most of our systems support intelligent monitoring through mobile applications and web platforms, allowing users to monitor system performance remotely.

Question 14

Can your C&I energy storage systems be customized for specific projects?

Accepted Answer

Yes. We can customize capacity, voltage, cabinet design, communication protocols, and system configurations according to project requirements.

Question 15

Can customers visit your factory before placing an order?

Accepted Answer

Absolutely. We warmly welcome customers to visit our factory. During the visit, customers can tour our production lines, quality testing facilities, and discuss project requirements with our engineering and sales teams.

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