Main MarketsNorth America, South America, Eastern Europe, Southeast Asia, Africa, Mid East, Eastern Asia, Western Europe
Product Q&A
Q:What is your warranty for the CTPs?
A:
Three years' laser head and main spare parts for the CTPs, one year for the processor. If the customer use EcooGraphix CTP plate with the CTP machine, we will provide the Lifetime Warranty.
Q:Can you also supply the Workflow and RIP?
A:
Yes, we can provide the Workflow Brainnew and RIP Compose V12.
Q:What about the installation and after-sales technician support?
A:
Our engineer can go to help the installation and provide the necessary training. The buyer should take the round air plane tickets, service charge and the local accommodation cost. Any problems or questions, we will be at your disposal 7x24 hours. Among our large amount of CTP installations worldwide, there are also many end users(printers) who have purchased the CTP products from EcooGraphix China directly and EcooGraphix technical service team support these installations remotely.
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