Question 1

What certificates are available for your adult electric dirt bike?

Accepted Answer

For the certificate, we have ISO 9001, CE, EEC, COC Paper.

Question 2

What is your MOQ? Can I just order one or two sample bikes and how long will it take?

Accepted Answer

Sure. we do offer sample bikes (2 or 4 units) for wholesalers and motorsports dealer. Usually, it takes About 5-7 working days to arrange the sample bikes. And about 30-45 days arrive your front door. It depends on your country and location

Question 3

Do you accept OEM Dirt Bikes for my company? Can I have my own customized logo decals on the e-bikes?

Accepted Answer

Sure, OEM service can be accepted. Your customized requirements for logo, color, design, package, your language manual etc. This needs MOQ, feel free to ask us for more details.

Question 4

What's the MOQ for customized bikes decals or stickers?

Accepted Answer

Our MOQ is 50 sets, contact our OEM service person for more details.

Question 5

How long is the dirt bike order production leading time?

Accepted Answer

The production date of sample order is within 5-7 working days, and the production date of bulk order needs to ask our sales staff.

Question 6

What's the delivery time?

Accepted Answer

It takes about 30-45 days for shipment to the EU. It takes about 25-35 days for shipment to the USA. It takes about 25-30 days for shipment to the AU.

Question 7

What kind terms of payment can be accepted?

Accepted Answer

Bank Transfer, WISE, Western Union, Paypal,RMB account and so on.(Contact with customer our service.) After payment, please tell us your details address, zip code and phone NO. We will deliver bikes for you ASAP.

Question 8

How does your bike factory carry out quality control?

Accepted Answer

We attach great importance to quality control. Every part of our products has its own QC department. Each item will go through three quality inspections before departure, and it will be allowed to send out only after it has obtained a certificate of conformity.

Question 9

What is the bike warranty?

Accepted Answer

Our warranty time is 12 months from date of machine arriving at your destination port.

Question 10

Why is the price offered by your salesperson different from what you advertised?

Accepted Answer

We sincerely tell you that our price is generally the FOB price, and the price is the unit price of the minimum configuration of the product. So sometimes your needs may be different configurations and different quantities, so we need to give the final best price according to your requirements. Thank you for your understanding, because it is only when the advertised price is lower that we have a very valuable opportunity to get in touch with you.

Question 11

How do you make our business long-term and good relationship?

Accepted Answer

1. We keep good quality, good aftersales service and competitive price to ensure our customers' benefits; 2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Question 12

Where is your company located? How can I visit there?

Accepted Answer

Our factory is located in Shandong Province, near Qingdao international airport for about 1.5 hours driving. Welcome to visit us!

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