Question 1

How long can it be delivered after the order is placed?

Accepted Answer

Most of our machines are customize ordered, they can be delivered within 30-45 days after the order is placed;

Question 2

How can I pay for the money for the machine.

Accepted Answer

We accept 30% as a deposit and the balance need to be paid by T/T before the machine shipping out.

Question 3

What should I do if I find quality problems in the process of using my product?

Accepted Answer

In case of quality problems, if you need after-sales service, you can contact us through wechat / whatsapp: for communication and solution; our engineers provide 24-hour online guidance to solve the problems.
If you need to replace the parts, we will provide them to you in the first time through international express after paid.

Question 4

Can I choose to buy equipment through Made-In-China company?

Accepted Answer

If you buy our products for the first time, we will fully cooperate with your choice, and you can buy them in any way.

Question 5

Does the machine have an English manual and warranty card?

Accepted Answer

Each machine has a professional English operation manual. The warranty period of our machine is one year, except for human factors or wearing parts.
In addition, we can provide electronic version of the English manual.

Question 6

The delivery time of products without stock is too long for 30-45 days.

Accepted Answer

First of all, we will speed production to meet your needs.
In addition, the long delivery time is because our technicians need to carefully check and debug the equipment to ensure the quality of the machine.

Question 7

What if I choose the wrong machine?

Accepted Answer

We have pre-sales engineers with rich professional knowledge. According to your products, we provide the most suitable machines and solutions. Before placing an order, we make sure you don't choose the wrong machine. If it happen, we will solve the problem with you.

Question 8

Who is responsible for the installation and debugging of the machine I purchased?

Accepted Answer

We the seller are fully responsible to send our engineers within two weeks from the date of the containers arrival to the buyers factory to commissioning the machine and training the staff of the buyer, the buyer should be responsible for a round trip economy ticket, a hotel and any other necessary accommodations for the seller's engineers.

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Cutting machine

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