Question 1

Do you accept custom designs or private-label orders?

Accepted Answer

Yes. We support OEM/ODM. Provide drawings, samples, or specifications and we'll quote tooling, MOQ and lead time.

Question 2

Can I order samples?

Accepted Answer

Yes. Standard samples are available; sample fees and shipping apply. For customized samples, tooling or sample charges may be required.

Question 3

What materials and quality standards do you use?

Accepted Answer

We use industry-standard, compliant materials and follow internal QC. We can supply material specs and certificates on request.

Question 4

Do you provide product certifications?

Accepted Answer

We can provide relevant certificates (e.g., CE, RoHS, ISO) if available for the product. Specify which certificates you need when requesting a quote.

Question 5

How can I track my order?

Accepted Answer

We provide the carrier name and tracking number once goods are dispatched. For large accounts we can offer shared logistics dashboards.

Question 6

How are goods packaged?

Accepted Answer

We use protective, standardized packaging (boxes, pallets, wooden crates for large items). Export packaging meets international shipping requirements.

Question 7

What happens if goods arrive damaged?

Accepted Answer

Inspect on receipt and take photos of damage and packaging. Notify us and the carrier immediately. We will assist with claim handling and arrange repair, replacement, or credit per investigation.

Question 8

How do I get a price quote?

Accepted Answer

Send product code/specifications, quantity, target delivery port, and any customization. We'll reply with FOB/CIF/EXW pricing and lead time.

Question 9

What payment methods do you accept?

Accepted Answer

Common methods: T/T (bank transfer), L/C at sight, PayPal (for small orders), and corporate credit card where supported. Payment terms vary by order size and customer history.

Question 10

Can I change or cancel an order?

Accepted Answer

Changes are possible before production starts; after production begins, changes may not be accepted and cancellation fees may apply. Contact us immediately to discuss.

Question 11

What warranty do you provide?

Accepted Answer

Warranty terms depend on the product. Typical warranty is 12 months from shipment for manufacturing defects. Check the product page or contract for specifics.

Question 12

How do I report a defective item?

Accepted Answer

Email our after-sales team with order number, photos/videos, and description. We will respond with instructions within 48 hours and propose repair, replacement, or credit.

Question 13

What is your return policy?

Accepted Answer

Returns require prior approval. For defective or incorrectly shipped items we accept returns at seller's expense. For buyer's remorse or incorrect orders, return costs may apply.

Question 14

Can you support technical or installation questions?

Accepted Answer

Yes. We offer technical support by email or phone; for complex issues we can provide manuals, drawings, or arrange remote/onsite assistance where feasible.

Question 15

How are warranty disputes handled?

Accepted Answer

We investigate using photos, return samples or third-party inspection as needed. Resolution options include repair, replacement, refund or credit based on findings and contract terms.

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